What are the responsibilities and job description for the Customer Service Rep position at Domino's Franchise?
New location
Job Description
Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Overland Park, United States! We're seeking an enthusiastic and professional individual to be the face of our company and ensure our customers have a positive experience.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Process customer orders, returns, and exchanges accurately and efficiently
- Provide product information and assist customers in making informed decisions
- Resolve customer complaints and concerns with empathy and patience
- Maintain up-to-date knowledge of company policies, products, and services
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Document customer interactions and maintain accurate records in our customer service database
- Identify and escalate complex issues to appropriate departments when necessary
- Participate in ongoing training to enhance customer service skills and product knowledge
- Contribute to a positive work environment by maintaining a friendly and supportive attitude
Qualifications
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly and enthusiastic demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Proven problem-solving skills and attention to detail
- Basic computer skills and familiarity with customer service software and point-of-sale systems
- Customer-focused mindset with a commitment to delivering exceptional service
- Ability to remain calm and professional in challenging situations
- Excellent listening skills and the ability to empathize with customers
- Flexibility to work various shifts, including evenings and weekends
- Previous customer service experience preferred
- Bilingual skills (English/Spanish) a plus, but not required
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!