Operations Communication Specialist - Remote

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY:

The Operations Communication Specialist supports the development and execution of resident-facing and site-level communications across the portfolio. This role helps ensure messaging is clear, consistent, and timely, contributing to strong operational execution and an enhanced resident experience. Partnering closely with Operations leadership and cross-functional teams, the Specialist supports communications related to key initiatives, projects, and day-to-day operational needs. This position is well-suited for a detail-oriented communicator eager to build experience in corporate and operational communications within a fast-paced, collaborative environment.

ESSENTIAL FUNCTIONS:

1. Assists in drafting and editing resident-facing and internal communications, including announcements, notices, and campaigns.
2. Supports the execution of communication plans to ensure messaging is clear, accurate, and aligned with company standards.
3. Maintains consistency in tone, voice, and branding across all communications.
4. Provides communication support for operational initiatives, including system updates, process changes, and new programs.
5. Develops messaging that helps site teams and residents understand and adapt to changes.
6. Supports project teams by preparing communication materials and tracking deliverables.
7. Coordinates and distributes resident communications through various platforms, including email and resident portals.
8. Partners with site teams to ensure communications are delivered effectively and on time.
9. Escalates sensitive or complex communication needs to senior team members as appropriate.
10. Drafts, proofreads, and formats communications across multiple channels.
11. Manages communication calendars, timelines, and approval processes.
12. Ensures communications meet basic compliance, branding, and quality standards.
13. Collaborates with cross-functional teams such as Marketing, Training, and Operations to support communication needs.
14. Assists in preparing materials for training programs and operational initiatives.
15. Seeks feedback and guidance to continuously improve communication effectiveness.
16. Tracks basic communication metrics, including open rates and engagement, and compiles reports.
17. Identifies opportunities to improve clarity and effectiveness of messaging based on feedback.
18. Works under the guidance of senior team members and contributes to team projects.
19. Performs duties without direct supervisory or leadership responsibilities.

QUALIFICATIONS:

• High School Diploma or GED required; Associate's or Bachelor's degree in Marketing, Communications, or a related field preferred
• Experience in communications, marketing, or related field preferred.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel); familiarity with digital communication tools is a plus.
• Strong written and verbal communication skills with the ability to communicate professionally and clearly.
• High attention to detail and accuracy in all work.
• Demonstrated ability to organize tasks, manage multiple priorities, and meet deadlines.
• Willingness to learn, adapt, and work effectively in a fastpaced environment.
• Basic understanding of professional communication standards in written and verbal interactions.
• Need to reside in one of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, MT, NC, NE, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, or WI

PAY: $55,000 - $60,000/year 5% bonus potential.

About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.