What are the responsibilities and job description for the Member Experience Coordinator - Youth Gymnastics Academy position at Dominique Dawes Gymnastics & Ninja Academy?
Schedule: Tuesday – Saturday | 12:00 PM – 8:30 PM (until 10pm some Saturdays!)
ABOUT THIS ROLE
If you love working with people and want a job where no two days are the same, this might be the right fit.
As our Member Experience Coordinator, you'll be the friendly face and first point of contact for the families and students at Dominique Dawes Gymnastics Academy. You'll keep the front desk running smoothly, help families navigate enrollment, and play a real role in building the kind of community that keeps kids coming back to the gym.
WHAT YOU'LL DO
- Welcome and assist families, students, and visitors at the front desk
- Answer calls and emails, process payments, and resolve concerns
- Support enrollment and maintain accurate student records
- Lead tours for prospective families and promote academy programs
- Coordinate communication between parents, coaches, and management
- Keep the lobby and facility organized and welcoming
- Assist during classes and events, including first aid support as needed
WHAT WE'RE LOOKING FOR
- High school diploma required; associate's or bachelor's degree preferred
- 3 years in customer service, admin support, or retail (required)
- Experience in youth sports, recreation, or education (preferred)
- CPR/First Aid/SafeSport certified or willing to obtain
- Proficient in Microsoft Office and Google Suite
- Organized, dependable, and great with people
Pay: $18.00 - $22.00 per hour
Application Question(s):
- Are you at least 16 years of age?
- Do you have experience working with groups of young children (paid or unpaid), including interacting with parents?
Work Location: In person
Salary : $18 - $22