What are the responsibilities and job description for the Front Desk / Medical Assistant (Hybrid) position at Dominick All-Heart Wellness Center?
About Us
Dominick All-Heart Wellness Center is a locally owned mental health practice providing psychiatric care, medication management, addiction support, and interventional therapies including IM ketamine.
We are a small, patient-centered clinic focused on quality care, strong systems, and a team that takes ownership of their role. This is not a high-volume corporate setting, we value efficiency, accountability, and meaningful patient interaction.
Position Overview
We are hiring a reliable, detail-oriented team member to support both front desk operations and clinical workflow.
This is a hybrid role requiring someone who can manage patient flow, stay organized, and follow through without constant supervision.
Responsibilities
Front Desk / Administrative
- Answer phones and manage patient communication
- Check patients in and out
- Confirm appointments and manage scheduling
- Collect copays and process payments
- Verify insurance eligibility
- Assist with patient intake and documentation
- Provide light billing support (payment posting, basic follow-up)
Clinical Support
- Assist with prior authorizations
- Support documentation workflows
- Prepare and reset rooms for ketamine sessions
- Maintain a clean and organized clinical space
Qualifications
- Medical Assistant or medical front desk experience preferred
- Open to training the right candidate with strong work ethic
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Clear, professional communication
- High level of accountability and follow-through
Benefits
This is a part-time position and does not include employer-sponsored benefits.
Flexible, consistent scheduling and a supportive team environment.
Opportunity for increased hours and responsibilities as the practice grows.
Pay: $21.00 - $25.00 per hour
Education:
- Associate (Preferred)
Experience:
- EHR systems: 2 years (Preferred)
Ability to Commute:
- Durango, CO 81303 (Required)
Work Location: In person
Salary : $21 - $25