Resource Navigator

Position summary:

The Resource Navigator assists DVRC clients by connecting them with the resources they need to thrive long term. This can include assistance with finding housing, healthcare, education, and employment opportunities. This position also provides advocacy and case management to Transitional Housing residents. The Resource Navigator will be cross trained to serve as a back-up Intake Advocate.

Essential functions:

The following statements are intended to describe the general nature and level of work being performed by incumbents assigned to do this job. They are not intended to be an all-inclusive list of responsibilities, duties and skills required of personnel so classified.

• Conduct comprehensive, survivor-centered assessments of individual needs, strengths, and available resources to identify appropriate options and next steps.
• Provide survivor-centered, trauma-informed, and culturally responsive resource navigation that promotes informed choice, autonomy, and self-determination.
• Assist survivors in accessing community resources by supporting them with eligibility requirements, applications, referrals, and other barriers to service.
• Provide responsive in-person, telephone, and email support to individuals as needed.
• Document survivor information in the agency database in accordance with agency procedures and program evaluation needs.
• Coordinate with internal program staff to support continuity of services and facilitate seamless navigation across programs while minimizing the need for survivors to repeatedly share their experiences.
• Develop and maintain collaborative relationships with community partners to strengthen referral pathways, facilitate warm handoffs, and address barriers to service access.
• Follow up with survivors, as appropriate, to assess whether referrals were accessible and identify additional barriers or needs.
• Maintain current knowledge of community resources, services, eligibility requirements, and referral processes, including contributing to and maintaining an internal resource directory.
• Maintain survivor confidentiality and obtain appropriate consent before coordinating or sharing information with internal or external providers
• Recognize immediate safety or crisis concerns and connect survivors with appropriate advocacy or crisis support in accordance with agency procedures.

Transitional Housing (TH) Responsibilities:

• Provide comprehensive, coordinated case management for Transitional Housing participants, supporting individualized goals, stability, and long-term independence.
• Maintain clear and confidential records of Transitional Housing participants’ goals, housing progress, and ongoing case management needs.
• In collaboration with shelter staff and Director of Client Services, assess shelter cases that may qualify for Transitional Housing and communicate with clients in preparation for Transitional Housing interviews
• Contribute to regular case management meetings to review participant goals, identify emerging needs, and coordinate ongoing support.
• Maintain accurate and timely records of client program goals, including progress toward goals, lease requirements, and rent payment status.
• Facilitate intakes and exits, including orientation for TH residents.
• May be asked to accompany the Residential Activities Coordinator on outings that include TH residents and their children.
• Work with the Director of Operations to address any facility maintenance/repair needs.

Additional Advocate Responsibilities:

• Serve as back-up when at the DVRC office to answer crisis calls and provide referrals to face-to-face clients.
• Perform administrative duties related to tracking client information and upkeep client files.
• Support nonresidential and returning survivors in navigating DVRC programs and services, including identifying current needs and connecting them with the appropriate resources.
• Performs other duties as directed.
• On occasion, may be asked to serve as alternate on 24-hour hotline, nights and weekends.

Knowledge, Skills and Abilities:

• Proficiency with technology including Word, Excel and Microsoft Office.
• Proficiency with cell phone technology, including texting.
• Ability to manage and support the needs of multiple clients simultaneously.
• Knowledge of the community in order to provide effective referrals.
• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
• Effective conflict resolution and experience with de-escalation strategies.
• Ability to be firm and assertive.
• Excellent interpersonal skills, demonstrated through positive customer service skills, and ability to relate to people of varying ages and backgrounds.
• Disciplined and able to maintain confidentiality.
• Ability to set boundaries and maintain ethical relationships.

Minimum Qualifications:

BA or BS in counseling, social work or human services related field, or equivalent professional experience preferred. Fluency in Spanish is desired. Minimum one-year professional experience working as client advocate. Valid driver’s license and insurance. All DV Resource Center employees must sign a confidentiality agreement to protect the privacy of the shelter location and identities of the clients served by the organization.

Physical Requirements:

• Must have ability to be active and be mobile at least 50% of the time.
• Ability to move equipment/groceries/materials weighing up to 40 pounds within shelter and/or office environment.
• Ability to lift, move and/or transport household items, small pieces of furniture and/or repair materials.

Pay: $20.00 - $24.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $24