Banquet Manager

If you love being of service and working with people (both team members and guests) then this is the role for you! Do you love to see people learn, grow, and ultimately succeed? Would knowing that you had a hand in their success bring you joy and pride? Do you love events? If you answered yes to all of these questions, then this may be the job for you!

The Banquet Manager is responsible for training and coaching the banquet staff, and oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation, and customer service. To be successful in this role, you should have a love of leadership and making a difference in people's lives.

The typical work schedule is 4 days (Wednesday - Saturday). This schedule is subject to change as it's event-driven and we are available for event bookings 7 days a week (but our average is 4 days). You must have a flexible and fully available schedule to be considered. Domenico Catering & Events, LLC produces handcrafted events and culinary experiences out of the 6,000 sq ft venue space inside of Domenico Winery, an urban winery in San Carlos, CA. Last year in 2022, we hosted over 250 events and served over 25,000 guests.

Domenico Catering & Events/Domenico Winery offers an entrepreneurial atmosphere with a strong focus on personal development and transformation along with a company culture-by-design, competitive pay and benefits.

Responsibilities

Participating in and Leading Banquet Teams:

• Sets goals and delegates tasks to improve departmental performance.
• Conducts weekly department meetings with the Banquet team.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Managing Banquet Operations:

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Manages departmental inventories and maintains equipment (monthly inspections and deep cleanings).
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Ensuring and Providing Exceptional Customer Service:

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities:

• Communicates and executes departmental and property emergency procedures and ensures staff is trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.

Skills

• Bilingual in English and Spanish
• Ability to remain calm and make quick decisions under stressful circumstances
• Strong attention to detail
• Outstanding verbal and written communication skills
• Excellent organizational and time-management skills
• Dedicated, reliable, and punctual
• Certification in food service safety

Required Experience:

• 5 years in On or Off Premise Catering
• 5 years in Management

Job Type: Full Time, Exempt

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 10 hour shift
• 12 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• San Carlos, CA 94070: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Banquet: 5 years (Required)
• Management: 5 years (Required)

License/Certification:

• Food Safety Certification (Preferred)
• Driver's License (Required)

Work Location: One location

Salary : $75,000 - $90,000