What are the responsibilities and job description for the Inside Sales Representative position at DOMAN LUMBER?
Company Description
Doman Lumber is a premier supplier of treated lumber, fencing, and building materials with facilities spanning across North America. Headquartered in Plano, Texas, the company operates 21 treating plants, two specialty planing mills, and five specialty sawmills.
Role Description
This is a full-time on-site role for an Inside Sales Representative located in Montgomery, AL. This role is responsible for selling building material products to retail customers primarily through phone and email communication, while ensuring strong customer relationships, service excellence, and profitable growth.
The ideal candidate will possess strong communication, negotiation, and follow up skills, with the ability to consult customers on product selection, performance, and application to meet their specific needs. Experience in the lumber, building materials, or construction supply industry is preferred. This role involves generating leads, delivering solutions tailored to customer needs, and ensuring customer satisfaction. The representative will also assist in upselling products and services, handling inquiries, and collaborating with the sales team to meet performance goals.
Key Responsibilities
- Make outbound follow up calls to potential and existing customers to generate and close sales opportunities
- Handle inbound sales calls and convert inquiries into orders
- Build and maintain long term customer relationships through consistent communication and service
- Identify customer needs and recommend appropriate product solutions
- Prepare quotes, communicate pricing and credit terms, and enter sales orders accurately
- Coordinate with operations and logistics teams to confirm inventory availability and delivery schedules
- Track inventory levels and assist customers with delivery timing expectations
- Investigate and resolve customer issues related to orders, deliveries, or product concerns
- Maintain accurate customer and sales activity records within company systems
- Collaborate with outside sales representatives to support account growth and customer service
- Participate in sales meetings, reporting, and team initiatives
Qualifications
- Bachelor’s degree preferred, but not required ; equivalent combination of education and experience
- One to two years of experience in inside sales, customer service, or the building materials industry preferred
- Strong interpersonal, organizational, and problem solving skills
- Ability to manage multiple customer accounts and priorities in a fast paced environment
- Proficiency with standard office software and sales or ERP systems