Porter/Concierge - Jasper

Who we are:

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we’re looking for:

We are seeking a highly motivated team member to work the hybrid Porter and Concierge shift. The ideal candidate will be a self-starter with excellent customer service skills, passion for delivering a high-quality product, and creating a positive team member and resident experience. While working as a concierge the individual will serve as the primary point for residents and should be passionate about enhancing the resident experience and local community. This position is highly visible and requires a warm demeanor, collaborative spirit, and impeccable follow-through.

We are highly entrepreneurial and look to you to be flexible, yet results driven. We have tight deadlines and rely on you to meet them. While we work hard, it’s important we take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

What you’ll be doing as a Porter:

• Ensure our property looks exceptional at all times! We take pride in the cleanliness of our properties both inside and out; our Porters play a key role to ensure our property is free of trash and that trash pickup is timely.
• The safety of our team members and residents is our greatest concern. To ensure our team and community stay safe, it’s imperative our porters follow our safety programs and policies. Our Porters frequently walk the property not only to ensure its tidy & safe but to minimize our liabilities. We rely on our porters to report any concerns and to address issues in a timely fashion.
• We believe communication leads to community. Our Porters are an invaluable asset in communicating with the maintenance team on items that need to be addressed. They also communicate directly with our residents on various items such as: concerns, property events, and delivering notices to residents.
• Operational needs consistently change, we rely on our porters to jump in to assist as needed to ensure our property operates in an efficient manner. Our Porters juggle many resident services and facility requests; time management and prioritizing are key to managing their day.
• As our residents move out, we create new homes for those joining our community. Our porters complete all unit-turns for vacated apartments to guarantee a clean and well-maintained exceptional home to our new residents.
• Community is at the core of who we are here at Domain. To create an inclusive, connected community we often host resident events. Our Porters help their team set up and take down events and assist on other tasks as needed.
• Be proactive about solving problems, even if it’s outside of your area and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

What you’ll be doing as Concierge:

• Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
• Manage package room – Log, organize, and distribute packages.
• Document and communicate incidents/accidents at the property to the leadership team.
• Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
• Take maintenance requests, as needed.
• Hand out team member business cards and gather information for follow up (after office hours only).
• Provide access to the community for resident’s guests, deliveries, and other special requests from management and/or residents with prior written approval.
• Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
• Accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
• Assist in planning, coordinating, and promoting resident social events.
• Be proactive about solving problems, even if it’s outside of your area, and be ready to take on additional initiates and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.

Skills, Experience, and Qualifications Required:

• 1-3 years of maintenance experience preferred.
• Customer centric with a warm demeanor, positive attitude, and impeccable follow through.
• Ability to work independently and with a team.
• Ability to plan and prioritize efficiently and motivate/lead team members.
• Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
• Maintain an organized filing system and office areas
• Valid driver’s license and own transportation required (only applicable to New Orleans).
• Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
• Must be fluent in the English language.
• Basic knowledge of technology, i.e., smart phones and computers.
• Computer proficiency included but not limited to Microsoft Office.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items at or over 40 pounds.

Work Hour Requirements:

• Ability to work a flexible schedule based on company needs.
• Regular, dependable attendance and punctuality.

Compensation & Benefits:

• Competitive pay: $22.33/hr., with potential annual bonuses.
• Health and wellness benefits with 4 different plan offerings.
• Company-paid Life Insurance and Short-Term Disability.
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• 401(k) matching program (up to 4%).
• 10 days of paid vacation, 7 sick days, and 11 company holidays annually.
• Competitive compensation with annual bonus potential.
• Fun extracurricular activities and perks.
• MyDomain discounts at local businesses.
• 2 Volunteer days and an annual community day where we get to give back, together!

This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.