What are the responsibilities and job description for the Customer Service Representative position at Dolphin Swim Academy?
Job Overview
We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.
Responsibilities:
- Respond promptly to inquiries via phone, email, and in-person visits
- Assist customers with class registrations, scheduling, and payment processing
- Address customer concerns or complaints in a professional and empathetic manner
- Maintain accurate customer records and update information as needed
- Promote our swim school's programs and services to prospective customers
- Collaborate with instructors and other staff members to ensure a seamless experience for students
- Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
- Collect feedback from customers to identify areas for improvement and enhance service quality
Qualifications
- Previous customer service experience, preferably in a similar environment
- Excellent communication skills, both verbal and written
- Strong organizational skills and attention to detail
- Ability to remain calm and composed under pressure
- Passion for swimming and/or experience in aquatics is a plus
- Flexibility to work evenings and weekends as needed
Requirements
- Must be CPR certified or able to obtain CPR certification. We provide CPR certification for our Customer Service Representatives!
- Need to be able to lift 20 to 50 pounds
Benefits
- Paid training
- flexible schedule
- snacks!
Pay: From $16.00 per hour
Work Location: In person
Salary : $16