What are the responsibilities and job description for the Senior ServiceNow Developer position at Dolphin Solutions Inc?
Title: ServiceNow Developer and Platform Configuration Administrator
Location: New Orleans, LA, Little Rock, AR, or Jackson, MS
Must be willing to go to the office 3 days/week.
Must have experience with ServiceNow version “Zurich”
Description:
Client is seeking a Senior ServiceNow Developer and Platform Configuration Administrator with strong hands-on experience in ServiceNow development, platform administration, configuration, integrations, and AI-powered workflows. The candidate must have experience with the ServiceNow Zurich release.
Responsibilities
- Design, develop, configure, and maintain ServiceNow applications, modules, workflows, and business processes.
- Develop and implement AI-powered workflows and automation within the ServiceNow platform.
- Configure and administer ServiceNow platform components, including tables, forms, fields, lists, roles, groups, ACLs, notifications, UI policies, and business rules.
- Develop and maintain Flow Designer, Workflow, IntegrationHub, and automation solutions.
- Leverage ServiceNow AI capabilities, including AI-powered workflows, intelligent automation, and related Now Assist capabilities.
- Develop and maintain Script Includes, Client Scripts, Business Rules, UI Actions, UI Policies, and Data Policies.
- Design and implement integrations between ServiceNow and enterprise applications using REST, SOAP, APIs, IntegrationHub, and web services.
- Perform platform configuration, administration, troubleshooting, performance optimization, and ongoing maintenance.
- Troubleshoot complex application, workflow, integration, and platform issues.
- Participate in ServiceNow upgrades, patches, testing, and release management, with specific experience supporting the Zurich release.
Required Skills
- 10 years of ServiceNow development and administration experience.
- Strong hands-on experience with ServiceNow development and platform administration.
- Mandatory experience with ServiceNow Zurich release.
- Strong experience with ServiceNow platform configuration and administration
- Strong experience developing AI workflows and AI-enabled automation in ServiceNow.
- Experience with ServiceNow Flow Designer and Workflow.
- Strong knowledge of ServiceNow scripting, including:
- JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies
- Strong experience with ServiceNow platform configuration and administration.
- Experience with IntegrationHub and enterprise integrations.
- Strong knowledge of REST/SOAP APIs and web services.
- Experience troubleshooting complex ServiceNow workflows, scripts, integrations, and platform issues.
- Strong understanding of ITSM processes and ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Ability to analyze complex business requirements and develop scalable technical solutions.