Pool Food Server

Pool Server

At Westin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

The Pool Server will work outside on the pool deck and will provide guests with an exceptional dining experience by delivering outstanding service in a friendly, timely and professional manner.

Key Responsibilities and Requirements:

• Greet guests warmly with a smile and a friendly welcome within 3 minutes of being seated.
• Front of house presence and monitoring of both indoor and outdoor entrances.
• Recommend at least two drink options, two appetizers, daily dinner specials, and two desserts.
• Maintain a clean, well-groomed appearance, including proper uniform and name badge, following standards.
• Record orders correctly, confirm selections with guests, and input them into the POS.
• Refill beverages promptly, checking when glass is half full.
• Ensure proper table maintenance; restock and clean sugar caddies, condiments, and table tents.
• Adhere to all state, federal, and company regulations regarding the service of food and alcoholic beverages.
• Do not smoke, vape, or chew gum while on duty.
• Refuse service to intoxicated guests and notify the Manager on Duty immediately.
• Request identification from guests who appear underage, and if in doubt, involve the Manager on Duty.
• Report any unusual occurrences to the Director or Manager on Duty.
• Immediately notify Management of any unsatisfactory food or beverage items to ensure proper resolution.
• Return dishes to kitchen if not prepared according to standards.
• Follow established service procedures at all times.
• Assist with cleanliness, restocking, food running, and bussing tables as needed.
• Complete full list of side work pre and post shift.
• Have in depth knowledge of menu and drink selections available to guests.
• Complete or perform any additional tasks assigned by Restaurant or Hotel Management. 
• Strong verbal communication, comprehension, listening, and problem-solving skills.
• Excellent interpersonal and time management skills.
• Exceptional guest relations abilities.
• A positive, customer-focused attitude.

Qualifications and Physical Requirements:

• Strong verbal communication, comprehension, listening, and problem-solving skills.
• Excellent interpersonal and time management skills.
• Exceptional guest relations abilities.
• A positive, customer-focused attitude.
• 3 to 5 years of serving experience is preferred. 
• Sit, stand, bend, walk, take stairs, use hands and fingers, and lift objects up to 50 lbs.
• Ability to work outside on the pool deck in extremely warm conditions
• Talk, listen, and perform tasks involving close vision, particularly with computer screens.  

In accordance with the federal Fair Credit Reporting Act (FCRA) and applicable state laws, we may obtain a consumer report (background check) on you in connection with your employment application. This report may include information about your criminal history, employment history, educational background, credit history (if applicable to the position), and other relevant details.

Before any such report is obtained, you will receive a separate written disclosure and authorization form, which you must sign for us to proceed. You will also be provided with a copy of the report and a summary of your rights under the FCRA before any adverse employment decision is made based on that information.

We are committed to complying fully with all federal, state, and local laws governing background checks and the use of consumer reports.

We are an Equal Employment Opportunity (EEO) employer and are committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other characteristic protected under federal, state, or local law.

Salary : $17