Store Manager in Training - Manitowoc

Dollar Loan Center

Job Description

Store Manager In-Training - Lead the Charge at Dollar Loan Center!

Department: Operations

Reports to: Regional Operations Manager

Status: Exempt

Why This Role Rocks!

Step into the spotlight as a Store Manager In-Training at Dollar Loan Center! You'll train to run a top-notch store, delivering stellar service, driving growth, and keeping operations running smoothly. Team up with Loan Processors to help customers meet their financial needs, from reviewing loan applications, funding loans and handling collections. With your leadership, you'll inspire the team, exceed company expectations, and make every day a win!

What You'll Do

Lead Like a Pro

• Oversee daily store operations to keep everything running like a well-oiled machine.
• Train and guide Loan Processors to crush their tasks and deliver results.
• Run daily reports, balance drawers, and ensure accurate bank transactions.
• Review accounts for loan approvals for new and returning customers.
• Oversee collection procedures to ensure the store is collecting on any past due accounts.
• Assist with employee training and maintain clear communication with your team and Regional Manager.
• Greet every customer with enthusiasm and a big smile, in-person or over the phone.
• Explain why Dollar Loan Center's programs outshine the competition.
• Keep interactions professional, friendly, and review-worthy!
• Review loan applications for accuracy with the ability to spot fraud.
• Follow underwriting guidelines and explain contracts clearly.
• Make timely, courteous calls on past-due accounts, logging clear notes with promise dates.
• Review delinquent accounts and escalate to the Regional Manager when needed.
• Handle opening/closing procedures and train others to step up in your absence.
• Calculate payments accurately and answer questions about interest, due dates, and more.
• Ensure drawers balance and all funds are accounted for.
• Stay on top of emails, voicemails, and helpdesk tickets like a tech wizard.

Other Fun Stuff

• Protect customer confidentiality.
• Keep the office sparkling clean and organized.
• Build relationships with local businesses for partnerships and customer referrals.
• Ensure everyone is following dress code and presentable.
• Live Dollar Loan Center's Core Values with passion!

What You Bring to the Team

• High school diploma or equivalent.
• 2 years of customer service experience (lending, cash handling, or collections a plus).
• Tech-savvy with excellent communication skills (English/Spanish bilingual is a bonus).
• 2 years of leadership experience, preferably running an assigned location
• Ready to work regular hours, occasional overtime, and travel to other locations.
• Reliable transportation and a clean background check.
• A hard-working, team-oriented attitude dedicated to Dollar Loan Center's mission.

Why You'll Love It

This is your chance to train for greatness, lead a dynamic team, and make a real impact in a fun, fast-paced environment. This isn't just a job, it's a chance to make a difference, have fun, and grow personally and professionally. We work hard to provide a safe and clean environment for our customers, and you get to be part of that! We fill a need in the community, and it is essential to those we help. We like to promote from within, offer opportunities to our hardest working and most dedicated staff and recognize rock stars! Ready to join the Dollar Loan Center crew? Submit your resume or fill out the application now!