What are the responsibilities and job description for the DATA CENTER OPS TEAM LEAD position at Dollar General?
Company Overview
Responsible for scheduling and ensuring the successful completion of daily tasks in data center computer operations including escalated support and second level or after-hours oversight. Assist in the training and supervision of data center operations technicians, which includes general supervision of staff.
Job Details
Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? (Typically 5 – 7)
- Monitor multiple systems and submit batch jobs, perform daily backups, and process email and phone requests (ex: special access to a specific system for project). 25%
- Manage exceptions to run logs; process exceptions with minimal supervision. 15%
- Troubleshoot and assist in resolution of problems such as equipment failure and systems problems. 15%
- Oversee and train data center operations technician on the shift, which includes general supervision of staff. 25%
- Transition to the next shift efficiently; clearly communicate all open issues and status of normal operations. Create shift schedule and ensure that shift is adequately staffed at all times. 10%
- May participate in interviewing of data center operations technician candidates. 5%
- Assist computer operations manager with problem resolution and improvement initiatives. 5%
Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?
- Excellent organizational skills.
- Excellent oral and written communication skills.
- Experience in scheduling batch jobs and tape management.
- Knowledge of hardware configurations.
- Knowledge of AS/400, UNIX, Linux, and Microsoft commands.
- Experience in training entry-level computer operators.
Qualifications
Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?
- High school diploma required.
- Five years of computer operations experience required.
- Multi-platform operations experience preferred, including AS/400, UNIX, Linux, and Microsoft.
- Experience with ticketing systems (i.e. ServiceNow)