Store Manager

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Store Manager

Department: Grocery

FLSA: Exempt

Revision Date: 03/2025

General Function:

The Store Manager oversees all aspects of store operations, ensuring the efficient, profitable, and customer-focused performance of the store. This role is responsible for achieving sales and profitability goals, providing leadership to department managers and employees, and maintaining high standards of customer service, safety, and compliance with company policies and regulations. Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves honesty, integrity, friendliness, caring for customers and employees, demonstrating sincerity, respect, and high levels of ethics and morals and helps the company improve and grow through company ownership.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: Executive Vice President, Chief Merchandising & Retail Officer; Executive Vice President, Retail Operations; Senior Vice President, Operations; and Regional Vice President.

Direct Reports: All store employees

Primary Duties and Responsibilities:

• Lead and manage all store employees, including hiring, training, performance evaluation, and team development.
• Maintains a positive attitude and creates an environment that nurtures positive employee morale, friendliness and fun.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Sets the store standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Monitor financial performance, including sales, labor, and inventory metrics, to ensure the store meets profitability goals.
• Prepare and analyze reports on sales, shrink, and operational performance, identifying areas for improvement.
• Collaborate with the District Store Director to develop and implement strategies for growth and efficiency.
• Coordinates and participates in the recruiting, hiring, orientation, and training of store employees and is responsible for reflecting the diversity of the communities in which they serve.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.

• Assists customers by:

• escorting them to the products they're looking for

• securing products that are out of reach
• loading or unloading heavy items
• makes note and passes along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Assists in determining the appropriate balance between customer service and cost of labor for their market.
• Fosters a positive, inclusive, and results-driven work environment.
• Helps develop pricing structure and merchandising to plan and meet established goals.
• Assists department heads in developing appropriate criteria to meet their individual department goals.
• Supports the store in determining store advertising plan, selects the items, medium for placement and prices for maximum sales and profitability; reviews the media layout where necessary.
• Understands consumer trends and reacts to those trends in a timely and appropriate manner.
• Reviews competitors pricing and stays abreast of new items on a regular basis.
• Reviews all aspects of inventory process.
• Represents the company in a positive manner and participates in local and company-wide community activities.
• Encourages employee involvement in company-wide activities as well as local and community activities.
• Ensures the store's procedures are in place regarding safeguarding of financial assets.
• Maintains store operations in accordance with Hy-Vee's policies, individual store guidelines, and procedure manual, Code of Ethics, and any applicable local, state and federal laws. Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities:

Pursues educational opportunities and ensures the same for employees. Assists in all areas of the store as needed. Participates as a stockholder in corporate decisions. Responsible for the store, even in absence. Performs other job-related duties and special projects as

required.

Supervisory Responsibilities (Direct Reports):

• Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
• Selects new employees and addresses employee problems.
• Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Must have the ability to do arithmetic, Algebraic and Geometric calculations.
• Must be able to report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data.

Education and Experience:

High School or equivalent experience, plus Dale Carnegie and perimeter department training. Over five years of similar or related managerial experience.

Supervisory Responsibilities (Direct Reports):

• Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
• Selects new employees and acts on employee problems.
• Has the authority to recommend and approve employee transfer, promotions, discipline, discharge, and salary adjustments.

Physical Requirements:

• Must be able to physically perform light work exerting up to 20 pounds of force frequently.
• Visual requirements include vision from less
  
  than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Equipment Used to Perform Job:

Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, calculator, telephone, FAX machine, register system, company vehicles (delivery vans), copier, department power equipment.

Financial Responsibility:

Authorized to donate merchandise and make recommendations for monetary donations, purchase merchandise for resale and authorize expenditures for operating expenses (within limitations of company policy).

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Has occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information including stockholder information, sales reports, profit and loss reports, wages, and employee files.

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