CREW LEADER - Washington State / Oregon State

• BILINGUAL, MUST SPEAK SPANISH

A Crew Leader supports a team of employees to ensure they complete their job tasks appropriately and in a timely manner. Job duties vary by industry and business needs, your primary responsibilities are to support, train, and guide the sales force to achieve production on assigned branches.

The Company may consider integrating a Crew Leader when there are 3 or more branches in a city or cities, when the Area Manager does not reside locally.

This position will cover this cities and states:

Seattle, Washington

Kent, Washington

Tacoma, Washington

Portland, Oregon

Minimum experience and requirements:

• High School Diploma or GED.
• Cash handling experience with a focus on customer service and services such as banking or money remittances.
• Working knowledge of customer service concepts and practices.
• Document presentation and management in an administrative support role.
• Strong verbal and written communication skills for constant interaction with potential clients via in-person approach, or by phone.
• Ability to analyze customer needs and make recommendations for quality products
• Ability to maintain confidentiality of client information.
• Ability to maintain confidentiality of client information.
• Must speak, read, and write Spanish and English fluently.
• To perform this job successfully, an individual should have strong computer skills (Microsoft Office, Excel pivot table, Outlook, and internet) and must be able to learn other computer programs as required.

KEY COMPETENCIES:

You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:

• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advise about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.
• Strong verbal & written communication skills for constant interaction with customers in person or by phone.

Job Type: Full-time

Pay: $19.25 per hour

Application Question(s):

• ¿Está de acuerdo con el salario? | Are you in agreement with the salary?
• ¿Puede leer, escribir y hablar en español? | Can you read, write, and speak Spanish?
• Verificamos sus documentos con E-Verify al contratar, ¿es elegible para trabajar en E.U.? | We verify documents through E-Verify at the time of hire. Are you eligible to work in the U.S.?
• ¿En qué código postal estás buscando trabajo? | What ZIP code are you looking for work in?
• ¿Tiene experiencia en servicio al cliente? Si es así, explique en breve. | Do you have customer service experience? If so, please explain briefly.
• ¿Tiene alguna restricción de tiempo que limite su disponibilidad? | Do you have any time restrictions that limit your availability?
• ¿Qué conocimientos tiene de computación? (sistemas o plataformas administrativas, software de oficina, correos electrónicos) | What computer skills do you have? (administrative systems or platforms, office software, email)
• ¿Cuántas millas/minutos está dispuesto(a) a viajar para su traslado al trabajo? | How many miles/minutes are you willing to commute to work?
• ¿Cómo se enteró de esta posición? | How did you learn about this position?
• ¿Ha trabajado en DolEx, Barri o Remesas Quisqueyana anteriormente? | Have you previously worked at DolEx, Barri, or Remesas Quisqueyana?
• ¿Puede trabajar turnos tardes y fines de semana si se requiere? | Are you able to work evening shifts and weekends if required?

Work Location: In person

Salary : $19