Network Analyst

GENERAL DESCRIPTION / PRIMARY PURPOSE:

The Network Analyst plans, coordinates, and executes installation and configuration of new network nodes (local and wide area) including hardware or software, as well as is responsible for the monitoring and maintenance of those and existing networks. Identifies and resolves any malfunction or technical problems in LAN, WAN and TELEPHONY networks.

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

• Install, maintain, and operate all types of network devices (switches, routers, firewalls, proxy servers, network load balancers and VPN concentrators amongst others) in accordance with company’s security and standard operating processes and procedures to assure business operations and effective network communications throughout Dole Americas LAN, WAN and TELEPHONY networks.

• Monitor and control network infrastructure performance in the areas of response, throughput, and availability using company provided software tools or interaction with service providers to assure business operations and continuity.

• Participate in various IT projects intended to continually improve/upgrade the telecommunications infrastructure by evaluating new software and hardware required to meet a business need or to make a process more cost effective.

• Design and implement network architectures, including LANs and WANs, and LAN-to-LAN and WAN-to-WAN communications and connections in accordance with company’s architectural guidelines and network standards to provide a suitable climate to run production applications and to allow telecommunications throughout the company worldwide.

• Assess, recommend, and select specific software and hardware products participating in tools and vendor evaluations to improve service delivery, efficiency, and effectiveness.

• Externally benchmarks the service to ensure effectiveness and cost-efficiency. (NOTE: the benchmark mentioned here implies by itself the “how”, thus omitted on this item).

• Participate in the evaluation and selection of hardware and software products and vendors, to have and provide to internal customer’s the best IT services.

• Assist in the collection of data required for assembling the annual DFC-IT and DFFNA-IT budget, in order to comply with the IT department requirements.

• Establish and manage vendor relationships with a focus on negotiating contract, monitoring vendors performance, and identifying cost-saving opportunities, ensuring optimal value and compliance with Service Level Agreements and company standards.

COMPETITIONS BY CAREER LEVEL PATHWAYS:

• Business "Expertise": Understands the key factors of the business; uses their knowledge within their own work.

• Functional "Expertise": Expands conceptual knowledge within their own discipline and broadens their skills.

• Problem Solving: Identifies and solves a variety of problems within the specialty; analyzes possible solutions and evaluates each one using standardized procedures.

• Focus on the client: Responds to non-standardized requests from internal and/or external clients; investigates with the help of others as required.

• Influence: Explain information and persuade others in direct situations.

• Decision making: Makes decisions within the guidelines and policies that impact their own priorities distribution of time to meet established deadlines.

• Project Management: It is responsible for the technical contribution to the project teams or sub-teams and the coordination of tasks with a specified project.

• Financial Management: Cost conscious and helps control costs related to own work.

CORE COMPETENCIES:

• Experience working as a team member with minimal supervision and initiative to work independently.

• Cisco Routers and switches configuration and maintenance, 2 years’ experience

• Cisco Wireless, Firewall and VPN infrastructure maintenance and installation, 1 year experience

• Development and implementation of Connectivity projects, 1 year experience

• Installation and maintenance of Cisco and Microsoft Teams Telephony networks, a plus

• Installation and maintenance of Azure Networks Appliances, a plus.

• Ability to effectively prioritize tasks and perform well under pressure in a dynamic environment

• Excellent verbal and written communication skills, interpersonal skills, and the ability to work effectively with all organizational levels including executive leaders.

• Strong analytical, organization and problem-solving skills.

• Strong customer service orientation.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee must occasionally lift (including overhead) and/or move up to 50 pounds.
• Must have good mobility to engage in the following activities:
• Use a ladder to access racks

WORK HOUR & TRAVEL REQUIREMENTS:

• Incumbent must be able to work long hours, including nights and weekends, especially during busy time periods (e.g., project implementation, IT Security incident investigation, etc.)
• Ability to be on-call and respond quickly to urgent IT issues.
• Travel up to 30% annually including the requirement for overnight stays.
• Attend conferences, training courses, and trips to Dole locations as assigned.

LOCATION REQUIREMENTS:

Fully on-site

EDUCATION & SKILL REQUIREMENTS:

• Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Cisco CCNA but, CCNP is preferred.
• Preferably bilingual in English/Spanish.
• One or more of the following certifications strongly preferred:
• CompTIA A or similar
• Microsoft MCP or similar
• ITIL v3 or ITIL v4
• 3-5 years of experience

EEO STATEMENT: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.