What are the responsibilities and job description for the Client Advisor - Wrentham Outlet position at DOLCE&GABBANA?
CLIENT ADVISOR – WRENTHAM OUTLET
Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
ROLE
The Client Advisor plays an active role in driving store sales and achieving key performance indicators, while delivering an exceptional, memorable, and elevated experience to every client. Through passion, expertise, and authentic engagement, they bring the Dolce & Gabbana universe to life on the sales floor. The Client Advisor supports the management team and collaborates with colleagues, consistently embodying and upholding the Maison’s values, image, and standards of excellence.
MISSION
Responsibilities (including, But Not Limited To)
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
LOCATION: USA – WRENTHAM – MA
Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
ROLE
The Client Advisor plays an active role in driving store sales and achieving key performance indicators, while delivering an exceptional, memorable, and elevated experience to every client. Through passion, expertise, and authentic engagement, they bring the Dolce & Gabbana universe to life on the sales floor. The Client Advisor supports the management team and collaborates with colleagues, consistently embodying and upholding the Maison’s values, image, and standards of excellence.
MISSION
Responsibilities (including, But Not Limited To)
- Provide outstanding client and after-sales service to all visitors and clients.
- Act as a visible and trusted leader on the sales floor, supporting the Store Manager in the daily execution of the business and ensuring consistent operational and service excellence.
- Drive team performance through ongoing coaching, feedback, and development, fostering accountability, engagement, and professional growth across all client-facing roles.
- Translate store priorities into clear, actionable direction for the team, ensuring alignment with qualitative standards, commercial objectives, and Dolce & Gabbana brand values.
- Support the Store Manager in overseeing floor coverage, client experience, visual merchandising execution, and operational processes to ensure seamless day-to-day performance.
- Serve as the training ambassador, ensuring onboarding, product knowledge, selling standards, and service behaviors are consistently delivered and reinforced on the sales floor.
- Actively contributes to building and sustaining a high-performance culture by addressing challenges proactively, supporting difficult conversations, and reinforcing expectations with consistency and fairness.
- Previous experience delivering high-quality, client-facing service in fashion, accessories, customer service, or luxury hospitality
- Passion for fashion culture with an interest in creating personalized looks and meaningful client connections
- Business-minded and motivated to contribute to individual and store performance
- Strong team spirit, professionalism, and commitment to achieving shared goals
- Comfortable using digital tools and adapting quickly in a fast-paced, evolving retail environment
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
LOCATION: USA – WRENTHAM – MA