What are the responsibilities and job description for the Dental Treatment Coordinator position at Dolan Dental?
Front Desk / Treatment Coordinator – Dolan Dental (Wethersfield, CT)
Dolan Dental is seeking an experienced, patient-focused Front Desk / Administrative & Treatment Coordinator to join our practice. This role combines front-desk responsibilities with treatment coordination, case presentation, patient financial discussions, and support for case acceptance.
Responsibilities:
- Greet patients warmly, manage check-in/out, and maintain smooth patient flow
- Schedule appointments, manage confirmations, and coordinate provider schedules
- Present treatment plans clearly and confidently, including fees and financing options
- Support case acceptance by guiding patients through recommended treatment and addressing questions
- Conduct follow-up calls/messages for pending treatment and outstanding cases
- Verify dental insurance benefits; calculate copays, deductibles, and patient portions
- Submit and track insurance claims; follow up on aging reports
- Collect and post payments accurately
- Utilize Dentrix for scheduling, charting, and financial documentation
- Provide exceptional customer service by phone, email, and in person
- Perform general administrative tasks to support efficient front-office operations
Required Qualifications:
- Prior experience in a dental or medical office front desk or treatment coordinator role
- Proficiency with Dentrix
- Strong working knowledge of dental insurance, terminology, and benefit verification
- Ability to confidently present treatment plans and support case acceptance
- Professional communication, customer service, and sales aptitude
- Strong organizational skills and ability to multitask
- Reliable, punctual, and team-oriented
Preferred Qualifications:
- Experience with financial presentation, patient financing programs (CareCredit/Cherry/Proceed/LendingClub), and case follow-up
- Familiarity with specialty procedures (implants, oral surgery, endodontics, etc.)
Compensation:
- $24–$32 per hour, depending on experience
- Opportunity for performance-based bonus incentives
Schedule:
- Full-time, Monday–Thursday (occasional Fridays as needed)
Benefits:
- PTO
- Dental benefits
- Discounts on services at Accent Med Spa
Pay: $24.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
Work Location: In person
Salary : $24 - $32