What are the responsibilities and job description for the Dolan Phone Service Concierge position at Dolan Auto Group?
Dolan Auto Group, Named Best Place to Work in Northern Nevada, is looking for an energetic individual to work in our Business Development Call Center to help customers with scheduling appointments for their cars servicing.
Why Dolan?
We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package.
Essential Duties and Responsibilities:
Primary duties and responsibilities include, but are not limited to, the following:
- Answer incoming service calls, emails, and internet leads.
- Help customers with scheduling appointments.
- Update guest information in our systems.
- Maintain a thorough knowledge of potential servicing that may be needed.
- Maintain ongoing relationships with customers.
- Answer customers’ questions and understand potential services they may need.
- Outbound calling to confirm service appointments.
- Customer follow-up.
Benefits:
After 90 days (about 3 months) every full time Dolan Auto Group employee will receive the following benefits:
- Paid Time Off/Vacation
- Employer Paid Health Insurance
- Employer Paid Dental Insurance
- Employer Paid Vision Insurance
- Employer Paid Short Term Disability Insurance
- Employer Paid Term Life Insurance
- Employer Matched Christmas Club Savings Fund
- Employee pricing on vehicle purchases, service and parts.
- Training, tuition and certification reimbursement for job specific training
- Exclusive employee discounts available through select local businesses
401k Retirement Plan
In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.
Why Should You Apply?
At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each, and every day. To move expectations forward. To break away from the status quo, and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, we call the Dolan Family.
A Few Things Worth Knowing about Dolan Auto Group:
Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.
- Voted Best Place to Work and received 1st place: 2020, 2021, and 2022.
- Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 550 employees.
- Most Philanthropic Business by NNBW.
- Business Recognition Program Honored by the City of Reno.
Get In and Join the Family!
Qualifications:Qualifications:
- High School diploma or equivalent.
- Possess an acceptable driving record and a valid driver's license.
- Be at least 18 years of age.
- Ability to multi-task in a fast-paced work environment.
- Strong organizational skills and detailed oriented.
- Strong communication skills.
- A team player who is focused on providing exemplary customer service.