What are the responsibilities and job description for the PT Field Support Representative- $18.50/hr position at Dohrn?
Overview:
Dohrn is currently seeking a Part-Time Field Support Representative at our St. Louis, MO Terminal.
Pay:$18.50/Hour
Position Summary: To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.
Responsibilities:
Working Conditions/Physical Demands
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Part-Time Field Support Representative at our St. Louis, MO Terminal.
Pay:$18.50/Hour
Hours: Monday-Friday, Start time 4:00am
Position Summary: To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.
- Prepare paperwork for launching drivers
- Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
- Provide clerical support for Operations
- Complete daily reports for OS&D, payroll, driver hours, and attendance
- Contact customers to schedule appointments, residential, and driver collect/COD shipments
- Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
- Dispatch pickups to Drivers and answer Driver questions
- Check in drivers, ensuring their paperwork is intact and complete
- Collect and review all driver paperwork for accuracy
- Help educate drivers on proper paperwork completion
- Enter Driver Vehicle Inspection Report data
- Scan bills of lading, delivery receipts, manifests, strip sheets
- Image and index all documents to the central imaging system
- Work in Imaging Check to ensure all documents have been scanned
- Perform other data entry as needed
- Perform other duties as needed
- Valid Driver License
- High School completion or equivalent
- Computer skills including Microsoft Office
- Data entry, 10-key and typing experience
- Detail-oriented, organized
- Good communication skills- verbal and written
- Excellent customer service skills
- Problem solver, self-motivated
- Ability to multi-task in a fast-paced environment and react to change productively
- Ability to work in a team as well as individually
- Excellent attendance
Working Conditions/Physical Demands
- Primarily sedentary work, which involves sitting most of the time
- May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
- Visual Acuity including regular use of items including a computer screen or monitor
- Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
- Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others
Work Location: In person