Customer Service Associate - Remote

Job Title: Customer Service Associate
Location: Remote
Compensation: $19.00-$21.00 per hour - paid weekly
Schedule: Tuesday-Friday (9:30am-6:00pm PST) | Saturday (6:00am-2:30pm PST)
Job Type: Temporary or Temp-to-hire

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About the Opportunity
Doherty Staffing Solutions is hiring Customer Service Associates for a leading consumer healthcare company . If you're looking for a remote opportunity with reliable hours with weekly pay, this job could be a great fit. Read below for more information!

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What You'll Do as a Customer Service Associate:

• Conduct outbound calls to outreach patients recently discharged from the emergency room
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transfer to appropriate departments when applicable
• Assist with administrative tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
• Document all conversations electronically on company and/or client systems
• Become an expert with company’s software solutions, including but not limited to EMR, Slack, and Five9 interactions

What You Need to Bring:

• High School Diploma or GED equivalent
• 2 years of experience in healthcare related customer support
• Experience working in a telehealth and/or call center role (125 calls per day)
• Strong computer skills and the ability to effectively utilize provided call scripts
• Excellent interpersonal, verbal, and written communication skills
• Ability to simultaneously speak with patients and document conversations
• Ability to work independently and also as an integral part of the patient care team
• Ability to follow instructions and standard operating procedures while adhering to standardized productivity goals
• Demonstrable customer service skills in interactions with patients, families, and staff in high-volume and stressful situations

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Why You'll Like Working with Doherty Staffing Solutions
Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.

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Ready to Apply?
Click "Apply Now" to complete our quick, mobile-friendly application. For questions or additional details about the Customer Service Associate role, please contact our Alexandria jobs office directly at 320-763-3121. #DohertyStaffingPosition

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Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.

For over 40 years, Doherty has offered customized workforce solutions and talent acquisition services to companies doing business throughout the Midwest.