What are the responsibilities and job description for the IT Technician position at Doherty Enterprises?
Position & Perks
We are hiring a hands-on IT Technician with strong experience in Windows Server administration, network support, and desktop troubleshooting. This role supports a multi-site environment, including field locations, and is ideal for someone who enjoys solving complex technical problems while delivering excellent customer service.
You will play a critical role in maintaining IT infrastructure, supporting end users, and ensuring systems run efficiently across the organization.
NOTE: This is an on-site position in our Corporate Office in Allendale NJ. This is NOT a remote/hybrid position.
Responsibilities
- Install, configure, and maintain computer hardware, software, and network systems
- Set up workstations, printers, routers, and other IT equipment
- Provide desktop support and help desk troubleshooting for end users
- Diagnose and resolve hardware, software, and network issues (LAN/WAN)
- Administer and support Windows Server (Active Directory, DNS, DHCP, Exchange)
- Perform preventative maintenance and on-site IT support at field locations
- Ensure network security and data protection standards are maintained
- Document issues, repairs, and maintenance activities
- Coordinate system upgrades and patches with minimal downtime
- Train users on new systems, applications, and IT best practices
- Monitor equipment inventory and recommend purchases
- Travel to business locations as needed
Qualifications
Required Skills & Technical Expertise
- Strong experience with Windows Server administration (Active Directory, DNS, DHCP, Exchange)
- Solid knowledge of networking concepts (LAN/WAN, routing, switching, firewalls)
- Experience with IT support, help desk systems, and remote management tools
- Advanced troubleshooting and root cause analysis skills
- Proficiency in Microsoft Office 365 support
- Experience supporting desktop hardware, system deployments, and IT infrastructure
- Strong communication skills and customer-focused mindset
Preferred Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- 1–3 years of experience in a multi-site or enterprise IT environment
- Certifications such as CompTIA A , Network , or similar
- Experience in retail, restaurant, hospitality, or POS systems
- Exposure to database systems or backend support
Compensation & Benefits
Along with a collaborative, inclusive environment and strong career growth opportunities, we offer a comprehensive benefits package designed to support your health, financial future, and work-life balance:
- Competitive Pay ($56K–$64K Overtime Eligibility)
- Bonus Opportunity
- Medical, Dental, and Life Insurance (for you and your family)
- Domestic Partner Benefits
- Flexible Spending Accounts (FSA/HSA)
- 401(k) with Company Match
- Paid Time Off (PTO)
- Career advancement and professional development opportunities