What are the responsibilities and job description for the Veterinary Receptionist - Swing Shift and Overnights available position at Dogwood Veterinary Specialty and Emergency?
Department: Receptionists
Location: Marietta, Georgia
At Dogwood Veterinary Specialty and Emergency Hospital, we are committed to providing exceptional veterinary care to pets in need. As a specialty and emergency veterinary hospital, we offer advanced services in critical care, surgery, internal medicine, oncology, and more. Our team of dedicated professionals works together to ensure the best possible care for each patient.
We are currently seeking an experienced Veterinary Receptionist to join our team and provide excellent customer service and administrative support at the front desk. As a Veterinary Receptionist at Dogwood, you will be the first point of contact for our clients, ensuring a smooth and efficient experience from the moment they call or arrive at the hospital. Your role is crucial in maintaining a positive, professional, and compassionate atmosphere for both clients and their pets.
Shifts Available:
Swing Shift (Full-Time: 1:00 PM – 11:00 PM)
Overnight Shift (Full-Time: 7:00 PM – 7:00 AM)
Rotating Weekend Shifts (Full-Time: Saturday/Sunday, 7:00 AM – 7:00 PM)
Employment Type: Full-Time
As a Veterinary Receptionist, you will be responsible for managing the front desk and ensuring clients have a positive experience while interacting with our veterinary team.
Key Responsibilities
Client Service & Communication:
- Greet clients and pets in a friendly, compassionate, and professional manner.
- Answer phone calls, schedule appointments, and handle inquiries regarding services, treatment plans, and hospital policies.
- Provide clear communication regarding patient care, wait times, and estimated costs of services.
- Collect and record patient information, including medical history, treatment plans, and billing details.
- Manage appointment bookings, including scheduling routine check-ups, emergency consultations, and follow-up visits.
- Coordinate scheduling for specialty services, such as surgery, oncology treatments, or radiology appointments.
- Ensure medical records are up-to-date and accurately entered into the hospital’s electronic medical record (EMR) system.
- Educate clients on basic veterinary services, procedures, and hospital policies, including hospitalization, vaccinations, wellness exams, and emergency care.
- Provide clients with post-appointment instructions and advice, including follow-up care for surgical procedures, chemotherapy, or other specialized treatments.
- Direct clients to appropriate staff for further medical or technical questions.
- Process payments for services, including invoices for diagnostics, treatments, and medications.
- Provide clients with detailed billing information, ensuring they understand charges and available payment options.
- Coordinate with the veterinary team to ensure accurate invoicing and assist with insurance claims when applicable.
- Keep the front desk area neat and organized, ensuring a welcoming environment for clients and their pets.
- Maintain inventory of reception supplies, forms, and marketing materials.
- Ensure smooth communication flow between clients, veterinarians, and technicians.
- Manage emergency situations with urgency and compassion, directing clients to the appropriate care team and ensuring all necessary information is captured for urgent cases.
- Handle calls during overnight and weekend shifts, ensuring continuity of care and providing clients with necessary instructions or referrals.
Experience:
- Previous experience working in a veterinary practice or veterinary hospital is highly preferred.
- Experience in customer service, particularly in a medical or healthcare setting, is an asset.
- Familiarity with veterinary terminology, patient care procedures, and basic knowledge of animal care is highly desirable.
- Proficiency with practice management software and electronic medical records (EMR) systems.
- Familiarity with veterinary software such as Vetter, AVImark, eVetPractice, or similar is a plus.
- Comfortable with Microsoft Office Suite (Word, Excel, Outlook) for managing schedules, correspondence, and basic data entry.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Exceptional communication skills, with the ability to professionally and empathetically communicate with clients, especially in emotional or stressful situations.
- Ability to stay calm, composed, and professional during high-pressure situations, such as emergencies or critical cases.
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively, especially during busy shifts.
- Experience handling multiple phone lines, managing appointments, and ensuring clients are seen in a timely manner.
- Flexibility to work swing shifts, overnight shifts, and weekends (Saturday and Sunday), with the ability to adjust to scheduling needs as required.
- Must be able to reliably arrive for shifts at the designated times, especially for overnight and weekend shifts.
- Strong interpersonal skills with the ability to foster positive relationships with clients, colleagues, and the broader veterinary team.
- A genuine interest in animal health and a compassionate attitude toward both pets and their owners.
Competitive Salary & Benefits:
- Enjoy a competitive wage, health benefits, paid time off, and opportunities for continued learning and growth.
- Be part of a dedicated team of veterinary professionals in a positive, collaborative environment.
- Work in a modern facility equipped with advanced diagnostic tools and state-of-the-art technology.
- With varied shift options (swing, overnight, weekend), enjoy flexibility in your schedule while providing essential services to pets in need.
