What are the responsibilities and job description for the Universal Banker position at Dogwood State Bank?
Description
About Us
Join Dogwood, a North Carolina state-chartered community bank named as a Best Employer in North Carolina for multiple consecutive years! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas and Tennessee. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.
Position Summary
The Universal Banker is responsible for providing excellent service to customers through performing teller activities, which include receiving and paying out money and keeping records of money and negotiable instruments involved in a bank’s various transactions. The role is also responsible for the sales and servicing of all bank products and services. Maintains current knowledge of competitor products, services, and current promotions. Is responsible for providing transactional support and exceptional customer service while maintaining essential controls and safeguards.
Key Responsibilities
- Banking services: Handles deposits and withdrawals, opens new accounts, and processes loan applications, receives and counts daily inventories of cash.
- Customer service: Provides a positive customer experience by building relationships, addressing queries, and ensuring customer satisfaction.
- Investment advice: Helps customers select investment options that match their financial goals and risk tolerance.
- Digital banking: Assists customers with digital banking platforms and troubleshoots issues.
- Regulatory compliance: Ensures that transactions and interactions comply with banking regulations and standards.
- Risk management: Performs due diligence on transactions, identifies suspicious activity, and reports potential fraud.
- Sales: Cross-sells products and generates referrals to enhance customer engagement.
- Balances currency, coin, and checks in cash drawers.
- Prepares and verifies cashier's checks.
- Performs other duties as assigned.
Requirements
General Qualifications
- Must be a high school graduate or equivalent.
- A minimum of 1 years’ Teller experience or 1-2 years’ experience with a focus in branch banking and account opening.
- Knowledge of Jack Henry or other similar experience will be beneficial.
- Must have a thorough knowledge of the Bank’s products and services as well as the requirements for customer qualification, knowledge of effective sales techniques.
- Proficient computer skills; including a working knowledge of Microsoft ® Office Suite and HRIS.
- Strong administrative and organizational skills are essential.
- Must be detail-oriented and able to manage confidential information.
- Decision-making and problem-solving skills are essential.
- Must be able to analyze situations and come to logical conclusions.
- Excellent communications skills and customer service skills are essential.
Physical & Mental Demands
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit, stand, stoop, bend and lift up to 50 pounds. Must have the ability to work the days and hours required to fulfill the essential functions of the position. Quick thinking, adaptability and exercise discretion when necessary.
