CSR - Customer Service Representative

Dogtra Company is a leader in the manufacturing, distributing and merchandising of the highest quality electronic products for over 40 years. The Customer Service Department is looking for an energetic, conscientious and detail oriented individual who enjoys making a difference, being part of a team, and takes pride in their career to work in our strategic growth environment.

Responsibilities include but not limited to:

· Answer high volume of incoming customer calls regarding product sales, billing issues, product problems, service questions, and general client concerns in a professional and efficient manner

· Build customer confidence by answering product and service questions; making suggestions about our product line, which could include cross-selling new products and sales promotions

· Comfortable with technical products and have the ability to educate customers to be able to use our products in a variety of scenarios

· Resolve product or service problems by clarifying the customer’s concerns full cycle (determine the cause of the issue; select and explain the best solution to solve the issue; follow up to ensure resolution with the issue)

· Strong phone presence and comfortable with making outbound calls to existing accounts with emphasis on understanding customers’ needs and discussing monthly promotions

· Entering online, phone, and fax orders into ERP system accurately and efficiently

· Coordinate and work with other departments such as Repair and Warehouse for technical or order issues

· Enter repairs accurately and keep customer informed of the progress

· Collaborate with the team and manager to achieve departmental goals

· May be assigned other projects and assignments under the manager’s discretion

Competencies:

· Ability to work individually and with a team

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and interpersonal skills

· Ability to multi-task, prioritize, and manage time effectively

· Knowledge in Microsoft office

· Detail oriented

Minimum Qualifications

· Two years of experience in customer care/service (preferable in pet/outdoor industry)

· Excellent English skills

· Energetic, Self-motivated

· Excellent written and oral communication skills

· Ability to multi-task and critical thinking to solve problems

· Competency with computer skills and MS office

· Experience with ERP systems

· Experience with technical troubleshooting

Preferred

• Experience with ERP systems
• Bilingual in Spanish

Benefits

- $19-21/hr, DOE

- 100% Employer Paid Medical and Dental Insurance

- 401K Retirement Plan

- Paid Sick Time Off, Paid Holidays, Accrued Paid Vacation

- Career Advancement Opportunities

Dogtra is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Garden Grove, CA 92841 (Required)

Work Location: In person

Salary : $19 - $21