General Manager Dog Daycare

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a passion not only for Dogs but for running their own dog facility.

Love for your Team, your Work and the Pups- that takes you far in this role!

Another plus are the opportunities to grow your career within the company.

Full benefits are offered: Medical, Dental, Vision, PTO, Sick time and Monthly Performance Bonus.

The best perk, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

About the Role:

As our General Manager, you will:

Customer Service and Presentation:

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

· Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.

· Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.

· Keeps the team members engaged in their duties.

· Strive for high customer review ratings!

· ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative:

· Meet sales goals and budgets

· Oversee payroll and supplies budgets

· Manages groomers including quality control of work, safety, schedules, and client records

· Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints

· Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency

· Develops team in up-selling and using dog evaluations to grow revenue

· Communicating any concerns or needs to the owner proactively and partnering after attempting to resolve issues

· Work with team to assure our Quality of Care sets the standards for dog care

Team Management:

· Creates staffing schedule and helps monitor daily schedules

· Maintains optimum staffing and development with all employees

· Leads by example by coaching all on contributing to a positive team-oriented culture

· Delivers written performance reviews and gives employees positive acknowledgment when due!

· Help coach the staff on our Dogtopia-isms

· The Rules by which we, as DOGTOPIANS live by are:

· We LOVE life unconditionally like a dog.

· We STAY loyal to our pack.

· We CHASE the absolute highest standards of safety.

· We PLAY to our fullest potential.

· We TREAT every day like it’s the Most Exciting Day Ever!

· Onboard all employees and insure each employee has the correct amount of training

· Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.

· Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.

· Inventory Management of cleaning, dog and First aid supplies.

· Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits:

· It's always bring your dog to work day!

· Education in basic dog obedience and training

· Fun, Dynamic team culture

· Career progression based on performance

· Additional certification programs are available

· Competitive wages with flexibility in scheduling

· Paid time off, medical benefits, and company incentives

Dogtopia is one of the early pioneers of dog daycare and leaders in the pet services industry.

Pay: Up to $60,000 / year

Job Type: Full-time

Pay: $46,984.00 - $60,000.00 per year

Work setting:

• In-person

Ability to Commute:

• Highlands Ranch, CO 80126 (Preferred)

Ability to Relocate:

• Highlands Ranch, CO 80126: Relocate before starting work (Preferred)

Work Location: In person

Salary : $46,984 - $60,000