What are the responsibilities and job description for the Store Manager position at Dogtopia of Herndon?
Company Description
Every dog is unique - especially your dog! Visit a Dogtopia location near you for open play dog daycare, overnight boarding or spa services and experience personalized care and exceptional customer service. Our convenient live webcams offer a peek into your dog's day and peace of mind that they're having the time of their life with their canine friends and our well-trained, loving staff.
Job Description
We are a national company - check us out at www.dogdaycare.com (apply online - simply click on Canton from the map and fill out the online application).
Dogtopia is seeking a hardworking, organized, and self-motivated Store Manager for busy dog daycare.
Hours: 40-45 hour work week.
The Store Manager is responsible for maintaining accountability and safety for a team of up to 15 employees and a group of up to 100 customer dogs (once we are done growing)! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.
Primary functions include but are not limited to:
- Upholding and setting the example for our company values
- Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system
- Successful interviewing and hiring of team members
- Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews
- Overseeing the maintenance of store social media presence
- Maintaining and monitoring store supply levels and budgeting
- Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area
- In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions
- Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members
Benefits include:
- Free Dog Daycare: one dog per shift - must meet all daycare requirements
- Retail Discount
- Paid Vacation
- Medical, Vision and Dental insurance
THIS IS A GREAT JOB, BUT IT IS HARD WORK!
Qualifications
Successful candidates should:
- Have a minimum of three years of direct management experience of a team of 15 or more employees
- Have a genuine affinity for dogs; they are the center of our business! We do not breed discriminate so if you have a fear of certain dogs, this is not a good fit
- Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required
- Be proficient in Microsoft Office including Excel
- Possess strong verbal communication skills and the ability to train and develop teams
- Possess strong skills in organization, multi-tasking, and maintaining oversight
- Demonstrate proven customer service skills
- Must be at least 18 years of age!
Additional Information
All your information will be kept confidential according to EEO guidelines.