What are the responsibilities and job description for the Front Desk Associate position at Dogtopia of Brookhaven?
Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking for a Front Desk Sales & Client Experience Coordinator — someone who is more than just a friendly face. This role is all about owning the customer experience, closing the sale, and nurturing relationships with pet parents from the very first hello.
You’ll be the go-to person for first impressions, tours, meet-and-greets, and follow-ups. You won’t just answer phones — you’ll be responsible for driving the growth of our daycare by ensuring every lead is followed up with every day.
Yes, you can bring your dog to work (after training)! But we’re also looking for someone serious about sales, service, and relationship-building.
What You’ll Be Responsible For:
Lead Generation & Sales
- Own the sales process from first contact to tour to conversion.
- Schedule and host meet & greets with prospective clients.
- Follow up with every lead, every day — text, call, email — until you get a yes or a no.
- Build trust with pet parents and help them feel confident choosing Dogtopia.
- Achieve monthly sales and conversion goals with support from your team leader.
Client Experience & Communication
- Be the face and voice of Dogtopia — in person, on the phone, via email and text.
- Greet every pet parent with energy, positivity, and professionalism.
- Respond quickly and helpfully to all inquiries.
- Build and maintain long-term relationships with our dog-loving community.
Organization & Cleanliness
- Keep the front-of-house space clean, organized, and running smoothly.
- Manage retail, first aid, and cleaning supply inventory.
- Support a safe and joyful environment by monitoring dog behavior and escalating issues as needed.
What We Offer:
- Bring your dog to work — seriously!
- Training in dog behavior, handling, and customer service.
- Opportunities for growth and advancement.
- A positive team culture that feels like family.
- Flexible scheduling and competitive wages.
- Ongoing education and certification opportunities.
Now that we have the fun out of the way let’s get into what you can offer us.
What You Bring:
- A passion for dogs and people.
- A natural knack for sales and customer service.
- Strong communication skills — written and verbal.
- Attention to detail, follow-through, and organization.
- A proactive attitude and a team-first mindset.
- Comfort with technology and basic data entry.
Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
Job Types: Full-time, Part-time
Ability to commute/relocate.
Work Location: In person