What are the responsibilities and job description for the Parts Sales Manager position at Doggett Freightliner?
Parts Sales Manager
Classification
Exempt
Job Summary
This individual will provide leadership in motivating, managing, and evaluating the sales team members. They will develop and implement the sales plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty
Essential Functions
- Demonstrate leadership in all aspects of the Parts Sales Department.
- Direct and motivate a professional sales team to accomplish the company’s objectives.
- Manage daily activity, expense reporting, and cross-functional reporting (i.e. service, parts, etc.).
- Accountable for ensuring all company policies and procedures are followed within the Parts Sales Department.
- Advise sales team throughout the sales process, including but not limited to prospecting and closing; performing research and acquiring information on target customers; developing goals, quotas, and forecasts; analyzing sales statistics; and developing sales campaigns.
- Coach and mentor sales team on the following topics; including but not limited to needs/features/benefits, closing, time and territory management, negotiating, product knowledge, productivity, and gross margin.
- Create and monitor annual sales department benchmarks and budget, in alignment with the organization’s financial and operational objectives.
- Ensure customer satisfaction. Work with the sales team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
- Lead the sales team to effectively understand and use manufacturers’ products and programs to attain acceptable market share levels.
- Manage inventory and assets.
- Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
- Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
- Ensure that the company/location reputation and image in the community is consistent, and that business relationships with all stakeholders are not compromised.
- Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
- Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Qualifications
- Previous supervisory/management experience preferred
- Industry and/or heavy equipment retail sales experience preferred
- Solid understanding of local market conditions
- Excellent customer service skills
- Excellent oral and written communication skills
- Strong computer skills
- College degree preferred
Travel Requirements
Ability to travel up to 15% of the time or as needed.
Ability to travel up to 15% of the time or as needed.
Typical Environmental Conditions
Employee regularly works indoors around moving mechanical parts. May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity. Noise level may be loud at times. Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment. Requires wearing common protective or safety equipment. Required to perform work in cramped spaces and/or high places.
Employee regularly works indoors around moving mechanical parts. May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity. Noise level may be loud at times. Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment. Requires wearing common protective or safety equipment. Required to perform work in cramped spaces and/or high places.
The Parts Sales Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer