What are the responsibilities and job description for the Receptionist position at Doeren Mayhew CPAs and Advisors?
Job Title: Receptionist
Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy, Michigan with 25 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 36th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you.
Our firm is seeking a receptionist to join our Birmingham, Alabama office. As the first point of contact for clients, visitors and team members, you will play an important role in creating a welcoming experience and keeping the office running smoothly. This position supports day-to-day front desk operations, administrative needs and client service activities across the office.
Key Responsibilities:
Front Desk Operations
Welcome and direct clients, visitors and staff in a courteous and professional manner.
Answer and route incoming calls; manage voicemail and general inquiries, including those from clients regarding tax, audit and consulting services.
Maintain a clean and organized reception area, reflecting the firms commitment to professionalism.
Administrative Assistance
Schedule firm-wide meetings and support team events by ordering food and refreshments, setting up and cleaning up event spaces and maintaining a clean, organized and well-stocked office kitchen and common areas.
Prepare and distribute internal communications, client correspondence and appointment reminders.
Manage all incoming and outgoing mail and courier services.
Assist with document management, filing, scanning and basic reporting as needed.
Assist with data integrity and administrative tax processing projects across the firm.
Order office supplies and coordinate facility maintenance requests.
Client Service Support
Assist with client intake, including gathering basic information and directing clients to the appropriate staff member.
Support the accounting team with administrative tasks related to client engagements, such as organizing tax documents, audit files and engagement letters.
Maintain confidentiality of sensitive client and firm information at all times.
Team Collaboration
Communicate effectively with staff at all levels to support office operations and client service.
Provide general support to accounting, tax, audit and administrative teams as needed.
Participate in team meetings and contribute to process improvement discussions.
Qualifications:
High school diploma or equivalent required; associate degree or higher preferred.
Previous experience in a receptionist, administrative assistant or office support role, ideally in a professional services or accounting environment.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel and Outlook); experience with accounting software or document management systems is a plus.
Ability to handle confidential information with discretion.
Professional, service-oriented approach, adaptability and willingness to learn new systems and processes.
Preferred Skills:
Experience with data entry and office management tools.
Familiarity with basic accounting terminology and client service standards.
Customer service orientation and problem-solving skills.
Working Conditions:
Full-time, onsite position.
Standard office hours; occasional overtime may be required during peak periods (e.g., tax season).
Fast-paced, team-oriented environment.
Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.
Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance, PC and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance, PC is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC, DM Payroll Solutions, Doeren Mayhew Capital Advisors and their subsidiary entities are not licensed CPA firms.