Sr. Systems Business Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Business Analyst, you will be responsible for the analysis, scoping and planning of complex business problems involving multiple stakeholders and applications with cross-domain integration. As a Senior Business Analyst, you will closely collaborate with Docusign’s GTM, Sales Dev and Engineering teams to translate business needs into technical solutions that are focused on continuous improvement of existing Sales Engagement strategies while also leading experimentation in this space to incorporate newer solutions/AI automations that will scale our business.

This position is an individual contributor role reporting to Senior Manager, Success & Support IT.

Responsibility

• Design and deliver best-practice, scalable and sustainable business process and workflow design for more complex IT solutions
• Provide effective and efficient alternatives to complex issues and deliver innovative and scalable solutions
• Steer more complex IT solutions to appropriate scope, definition, budget, time and resources, while coaching less experienced team members in their work
• Identify potential or real changes, accurately assesses impact and scope of changes and efficiently adjust large and complex IT strategies and roadmaps in the face of significant change
• Collaborate with stakeholders and various teams and ensure that desired business outcomes are translated into scalable processes, requirements and solutions
• Ensure teams adhere to Agile values, principles and industry best practices by incorporating Agile into work and continuously encouraging team adoption. Help teams to achieve sustainable sprint velocity by modeling best practice use of Agile
• Facilitate requirements workshops to refine expected business outcomes, create amp; groom backlog into well-defined user stories and acceptance criteria with a clear definition of done. Lead team backlog refinement and sprint planning sessions and well as user acceptance and signoffs
• Maintain expert knowledge of DocuSign corporate/business technologies, business processes, standards, operating procedures and other ways of working

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s Degree in Business Administration or Information Systems
• 8 years experience in Business Analysis and Requirement Elicitation
• Experience in Salesforce CRM applications in high technology, subscription software organizations with focus on Leads, Contacts, Accounts and Opportunities
• Experience with enterprise system implementations for global companies >$5B in ARR

Preferred

• Understanding of business processes related to - “Lead to Opportunity” and “Sales Outreach and Prospecting”
• Attention to detail with the ability to analyze and solve complex problems
• Experience working on an agile scrum team
• Experience in Outreach.io or any other Sales Engagement Platform
• Ability to multi task and scale quickly on newer platforms and processes in a fast paced environment
• Creative problem solver
• Excellent team player able to work with global cross functional teams
• Excellent written and verbal communication skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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Salary : $126,900 - $197,800