Resource Manager - Professional Services

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Resource Management team is responsible for sourcing internal and external resources for customer-facing engagements. Resource Managers assess customer needs, capacity, and utilization targets to determine consultant assignments. This is a hands-on role, interacting with consultants, technical resources, sales and practice leaders.

This is an individual contributor position reporting to Manager, Resource Management.

Responsibility

• Work within Financial Force to ensure resource assignments are configured accurately using system tools and processes

• Collaborate with internal customers, while driving towards results and adhering to policies and procedures

• Meet and exceed organizational SLAs for timely project assignment

• Liaise with delivery leadership team, Sales and Consultants to fulfill project resource requests

• Act as a point of contact for sales and project management from the initial close of sale to the assignment of the consultant

• Engage with sales when/if clarification on engagement is needed

• Engage with consultants and leadership as necessary to understand consultant workload and balance project assignments

• Review scope of project and assign projects to qualified and available resources

• Identify areas of opportunity for underutilized resources

• Assess and report on consultant utilization and capacity

• Proactively identify concerns or issues with customer expectations, deliverables amp; resourcing challenges

• Assess and help mitigate resource constraints

• Participate in cross functional initiatives to mature Resource Management tools, processes, and support functions

• Create training materials for colleagues and stakeholders

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s Degree or equivalent experience
• 5 years Resource Management or relevant professional business experience (Operations, Logistics)
• Ability to negotiate and manage consultant delivery expectations with senior management
• Excellent verbal and written communication skills
• Fluent in English (Written Oral)
  
  

Preferred

• Highly collaborative working style
• Experience working with remote teams
• Experience with resource management/project scheduling in a customer-facing environment, ideally in a technology organization
• Experience utilizing a PSA tool (ex. Certinia, Mavenlink, OpenAir)
• Ability to establish a collaborative relationship with colleagues and team leadership
• Experience with G-Suite tools including Google Sheets, Google Docs, Gmail or equivalent
• Strong organizational and time management skills 
• Ability to establish a collaborative relationship with senior management
• Self-starter with the ability to creatively problem-solve

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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