What are the responsibilities and job description for the Project Manager, Software Implementations position at DocuPhase LLC?
About the Role
We are seeking an accomplished Project Manager with 3–5 years of experience successfully leading software implementation projects, preferably within the Payments, ERP, or Accounts Payable (AP) Automation domains. The ideal candidate will demonstrate exceptional organizational capabilities, a strong customer-centric approach, and proven expertise in managing multiple stakeholders across cross-functional internal teams and client organizations. This role requires a proactive and adaptable professional who thrives in dynamic environments and brings a balanced perspective from experience in both high-growth technology companies and more structured, enterprise-level organizations.
You will be responsible for managing the end-to-end delivery of client implementation projects—from kick-off through go-live—ensuring they are completed on time, within scope, and with high customer satisfaction. Strong communication, escalation management, and cross-functional coordination are key to success in this role.
Key Responsibilities
- Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients
- Develop and manage detailed project plans using Teamwork or similar project management tools
- Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations
- Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning
- Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders
- Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations
- Ensure all project documentation is complete,accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs)
- Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction
- Escalation management
Qualifications
Required:
- 3–5 years of experience managing software implementation projects (SaaS preferred), ideally in Payments, ERP, or AP Automation domains
- Proven ability to manage multiple concurrent projects with competing priorities
- Strong presentation skills and stakeholder communication, both internally and with clients
- Experience managing escalations and resolving issues under pressure
- Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar
- Exceptional organizational skills and attention to detail
- Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support)
Preferred/Nice to Have:
- PMP certification or equivalent project management training
- Prior experience in a high-growth startup environment
- Background in a more mature, process-driven software organization
- Knowledge of ERP, Accounts Payable workflows, or payments industry
What You’ll Bring
- A proactive, ownership-driven mindset with a bias toward action
- Confidence leading complex conversations with both technical and business stakeholders
- Passion for delivering exceptional customer experiences
- Ability to adapt to ambiguity and drive structure in dynamic environments