What are the responsibilities and job description for the Logistics Order Processor position at DOCUmation?
Position: Logistics Order Processor
Department: Allocated Admin
Reports To: Logistics OP Supervisor
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio, TX
Company Overview
DOCUmation is a privately-owned technology solutions company that provides IT, print, and software-managed services to businesses and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.
Description
The Logistics Order Processor is responsible for managing and processing orders efficiently and accurately across all branch divisions. This role requires strong attention to detail, effective collaboration with various departments, and adherence to monthly deadlines. The position also involves generating and publishing reports to support business operations and ensuring smooth coordination with internal teams and finance partners.
Responsibilities
- Process customer orders across all branch divisions to meet monthly deadlines for booking and financial funding.
- Communicate effectively with branch coordinators, sales representatives, administrative teams, and finance partners to ensure the timely and accurate completion of order packets.
- Generate and publish monthly reports to support accountability and business functions.
- Maintain a high level of understanding of industry-related order processing procedures and requirements.
- Ensure accuracy and compliance with company policies and financial partner guidelines.
- Assist in troubleshooting and resolving order processing issues as they arise.
- Support additional administrative tasks within the department as needed.
Experience & Required Skills
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy in data processing.
- Strong customer service orientation and ability to work in a team environment.
- Commitment to high work standards and quality control.
- Technical knowledge of order processing systems and logistics operations.
- Excellent troubleshooting and organizational skills.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel).
- Experience using E-Auto preferred.
Education & Certification
- Minimum: High School Diploma or GED.
- Preferred: 5 years of industry experience in order processing or logistics.
Physical Requirements
- Ability to sit for extended periods.
- Ability to occasionally stand, stoop, bend, and kneel.
- Visual acuity to read printed and electronic documents.
- Ability to communicate clearly and effectively.
- Occasionally lift 10-30 pounds.
Special Requirements
- None.
Benefits
- Generous Paid Time Off (PTO) policy.
- Parental and caregiver leave.
- Tuition reimbursement.
- Quarterly bonuses for eligible positions.
- Paid holidays.
- 401(k) plan with employer match.
- Free employee-only health insurance.
- Paid Volunteer Time Off (VTO).
- Pre-paid legal coverage available.
- FSA and HSA options.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.