Business Office Specialist III- Billing & Collections- FT- DAYS

DHR Health - US:TX:Edinburg - Days

Summary:

EMPLOYEE’S FULL NAME: ________________________

FLSA STATUS: ☐ Exempt ☒ Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

This position is responsible for business office activities which include patient billing, customer service, and transmission of all electronic claims several times a day, with the set up and monitoring of new insurance plans.

POSITION EDUCATION/ QUALIFICATIONS­ :

• High School Diploma/GED is required
• Comprehensive knowledge of healthcare billing.
• Understands medical terminology.
• Excellent Customer Service
• Familiarity with EOB’s and RA’s.
• Must be able to multi-task, and work with frequent interruptions
• Good written and verbal communication skills are required
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of management
• MD billing office experience required, hospital experience preferred.

JOB KNOWLEDGE/EXPERIENCE­:

• Communicates clearly and concisely; and is able to work effectively with other employees, patients and external parties
• Demonstrates proficiency in Microsoft Office applications, be able to type at least 35 WPM, and good working knowledge of Excel is required.
• Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.
• Medical Terminology, ICD-9 Codes, CPT Codes, HCPCS code, Modifier knowledge is preferred.
• Requires reasoning ability, good independent judgment and working with frequent interruptions.
• Ability to use the internet to obtain information from Third Party Payers or other sources is required

Responsibilities:

POSITION RESPONSIBILITES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Perform daily billing, including abstracts, interim bills, late charges, re-bills and split bills
• Transmits all claims worked by billers to all insurance carriers three times a day
• Submits professional 1500 claims as needed
• Works claims that have been placed on hold to ensure bills are released timely.
• Assist patients with questions and concerns regarding the billing of their accounts.
• Downloads and posts the electronic remit acknowledgement reports.
• Works the exclusion and rejection reports from Claims Administrator and makes any needed corrections, re-bill claims and balances daily billing
• Serves as a resource for billers, collectors, customer service, appeals staff and other departments.
• Monitors billing not imported report
• Monitors MD’s with no NPI numbers and locates them in order to update system for billing compliance
• Monitors Rehab, Oncology billing report and outstanding billing report
• Monitors billing edits and releases and makes updates as needed.
• Responds to all mail, email and phone calls in a timely manner.
• Completes provider applications for payers to set up for electronic billing and payments.
• Create I-Plans in Paragon and Claims Administrator as needed.
• Opens tickets with McKesson for issues with Claims administrator and follow up to resolution
• Ensures patient confidentiality requirements are met in accordance with HIPAA/PHI policies and procedures.
• Other duties and special projects as needed.

LINES OF REPSONSIBILITES:

(Chain-of-command)

1. Manager → 2. Director → 3. CFO

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Standing/Squatting

Yes

Straight pulling

Yes

Sitting

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Stooping/Bending

Yes

Reaching above shoulder

Yes

Climbing Stairs

Yes

Simple grasping

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Identify Colors

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

Crawling

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.