What are the responsibilities and job description for the Bilingual Member Services Representative (Healthcare) position at DOCTORS HEALTHCARE PLANS, INC.?
Onsite | Full-Time | Consistent Schedule
Make a Difference—Every Day
If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.
- Answer inbound calls and emails from members, caregivers, and providers
- Help with questions about benefits, eligibility, claims, and enrollment
- Resolve most questions on the first contact; work with internal teams when needed
- Make outbound calls to welcome new members and complete enrollment verification
- Assist members with scheduling appointments and accessing care
- Document interactions clearly and accurately
Qualifications:
- Fluent in English and Spanish (required)
- High school diploma, GED, or equivalent work experience preferred
- Customer service experience (healthcare or call center experience is a plus, not required)
- Comfortable using computers, email, and basic office software
- Strong communication skills and a positive, patient approach
- Ability to stay organized and handle multiple tasks
- Fluent in English and Spanish (required)
- Enjoy helping people and making a real impact
- Like a steady, structured workday with variety
- Want a stable, full-time, onsite position
- Are interested in growing your career in healthcare
- Competitive pay
- Medical, dental, and vision benefits
- Paid time off and holidays
- Supportive team environment
- Training and growth opportunities
Responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.