EMR Training & Workflow Associate

First Medical Associates

Maryland • Washington DC • Northern Virginia

Full-Time — Clinical Operations & Training

About First Medical Associates

First Medical Associates is a rapidly expanding, tech-forward primary care organization serving patients across Maryland, DC, and Northern Virginia. We’re known for blending traditional, relationship-based medicine with modern digital tools, streamlined workflows, and an exceptional patient experience. Our team thrives in an environment that values innovation, efficiency, and continuous improvement.

Position Summary

The EMR Training & Workflow Associate plays a pivotal role in supporting our growth and ensuring our clinical teams operate at peak efficiency. You’ll deliver in-person and virtual training for clinicians and staff, optimize workflows, support new locations and provider onboarding, and serve as a trusted expert in Athenahealth and modern clinical operations.

This role sits at the intersection of training, technology, and clinical operations. You’ll help build the systems and processes that allow our providers to deliver outstanding care with minimized administrative burden.

Travel: Approximately 50–60% across Maryland, DC, and Northern Virginia.

Key Responsibilities

Training & Workflow Optimization

• Deliver engaging training sessions for providers, MAs, and administrative staff focused on EMR efficiency, documentation workflows, in-basket management, and optimized clinical processes.

• Reinforce standardized workflows for preventive care, chronic care management, population health initiatives, and quality measures.

• Analyze Athena reports to identify training needs and create targeted improvement plans.

• Update and enhance training materials as system updates and new tools roll out.

• Facilitate onboarding for new hires to ensure smooth integration into our workflows.

Implementation & Go-Live Support

• Provide at-the-elbow support during new provider starts, clinic openings, or major workflow launches.

• Assist with EMR configurations, smart tools, templates, and best-practice standardization.

• Support seamless integration across scheduling, front desk, clinical, and care coordination workflows.

Cross-Functional Collaboration

• Partner with leadership, practice managers, clinical leads, population health, and other operational teams to ensure alignment across locations.

• Serve as a subject matter expert for Athenahealth best practices.

• Participate in internal planning meetings, implementation sessions, and improvement initiatives.

Customer & Provider Support

• Deliver excellent customer service, timely follow-through, and creative problem solving.

• Communicate system updates and workflow changes proactively.

• Escalate issues appropriately while maintaining strong relationships with providers and staff.

Qualifications

• Bachelor’s degree preferred, or equivalent experience in a healthcare setting.

• Strong familiarity with medical terminology and outpatient clinical workflows.

• Previous experience with an EMR system; Athenahealth experience strongly preferred.

• Excellent communication, time management, and organizational skills.

• Ability to work in a fast-paced, rapidly evolving environment.

• Strong interpersonal skills and comfort training a wide range of personalities.

• Valid driver’s license and reliable transportation.

• Must comply with all HIPAA and privacy regulations.

Key Attributes

• Highly collaborative and customer-focused.

• Strong critical thinking and workflow-design instincts.

• Technically savvy and quick to learn new tools.

• Detail-oriented, proactive, and adaptable.

• Enjoys working with diverse teams and solving operational challenges.

Compensation

• Base Salary: Approximately $60,000–$75,000 depending on experience

• Bonus: Annual performance-based bonus eligibility

• Benefits: Health, dental, vision, 401(k), PTO, wellness programs, and more