Patient Care Coordinator — Front Desk (Full-Time, In Person, Bilingual Spanish Preferred)

About the Role

Doctor Sara Clinic is a busy practice, and our front desk is where trust is built or lost. Before a patient ever sees the doctor, they see you — and how you handle their check-in, their schedule, and yes, their bill, shapes whether they trust us enough to keep coming back and get better.

This is not a slow-paced office. Phones, check-ins, scheduling, and payments happen at the same time, and the details have to be right. But it's also not a job where you can hide behind a screen — you'll be having real, sometimes uncomfortable conversations with patients about insurance and money, and doing it in a way that leaves them feeling respected, not judged.

If you're fast, accurate, genuinely warm with people, and not afraid of a hard conversation, keep reading.

What You'll Do Daily

• Open and close the office
• Check patients in and out efficiently
• Schedule appointments and manage the day's flow using SKED and ChiroTouch
• Set up new patients — accurate data entry and insurance verification
• Process payments and have direct conversations with patients about co-pays and balances
• Handle health insurance verification, billing questions, and personal injury (PI) case documentation and follow-up
• Answer phones, texts, and emails promptly
• Assist with patient therapies
• Field patient questions and concerns with professionalism and warmth, even when the conversation is hard

You're the Right Fit If…

• You genuinely care about people — patients are the reason we exist, and our standards are high
• You don't avoid a hard conversation about money or insurance — you just handle it with care
• You don't get flustered when the phone's ringing, someone's checking in, and a text comes in at the same time — you know how to prioritize without dropping the ball
• You catch your own mistakes before anyone else does — accuracy is a standard you hold yourself to, not something you're working on
• You learn new software quickly and don't need to be shown the same thing twice
• You show up, reliably, on time, every day — consistency here is non-negotiable
• You keep your workspace neat without being asked
• You're generally positive and pull your weight on a team that does the same

Qualifications

• Full-time availability, Monday–Friday, in person (no remote option) — required
• Front desk, customer service, or healthcare experience helpful — we'll train the right person
• Bilingual in Spanish and English strongly preferred
• Comfortable in a busy, fast-moving office

How to Apply

• Submit your resume through Indeed only — please do not call or visit the office to apply or check on your application status
• Answer this required question: "Tell us about a time you had to say something to someone that they didn't want to hear. How did you handle it?" — applications without an answer will not be reviewed
• Following these instructions exactly is part of how we evaluate candidates for this role — we notice who reads carefully
• Watch your inbox — qualified candidates will be contacted for next steps

Pay: $18.00 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• On-the-job training
• Paid orientation
• Paid time off
• Paid training
• Uniform allowance
• Wellness program

Application Question(s):

• Tell us about a time you had to say something to someone that they didn't want to hear. How did you handle it?

Language:

• Spanish (Required)

Work Location: In person

Salary : $18 - $22