Technology Support Analyst

Summary of Essential Functions for the Position:

Committed to Caring, the Technology Support Analyst provides five-star end-user technical support while managing and supporting essential systems, including hardware, software, and mobile device management to support patient care and operational efficiency. This position works closely with clinical, administrative, and leadership teams, focusing on troubleshooting, maintaining electronic medical record systems, and providing on-site and remote assistance to end users to resolve issues promptly while ensuring compliance with healthcare industry regulations, including HIPAA.

Qualifications / Licensure / Certification / Knowledge / Skills / Abilities:

• Proven experience in IT support, with knowledge of Home Health Care or Hospice IT environments preferred.
• Strong proficiency in hardware setup, including desktops, laptops, and mobile devices (iPads).
• Hands-on experience with Active Directory, Microsoft 365 Administration, and Azure Administration.
• Expertise in Meraki MDM and Microsoft Intune for mobile device management.
• Familiarity with Microsoft 365 support, including troubleshooting and application integration.
• Experience managing Monday.com or similar project management tools is a plus.
• Strong communication skills, both oral and written with excellent interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Ability to work within a team environment and with deadlines.
• Must demonstrate good customer relations skills and a commitment to providing quality service.
• Acceptance and ability to demonstrate and support the core values and goals of Agency.
• A valid state driver’s license, automobile liability insurance and reliable transportation required.

Educational Requirements:

• High school diploma or GED required.
• Associate’s degree in Information Technology, Computer Science, or a related field is preferred.
• Equivalent combination of education and relevant work experience will be considered in lieu of a degree.

Working Conditions & Physical Requirements:

• Working environment is in an office and is relatively quiet and can be stressful due to deadlines, multiple tasks and general compliance of law, rules, and regulations. The position requires visual acuity and dexterity, sitting, standing, some pushing, pulling, and lifting up to 25 pounds. May require occasional on-call support and travel to various locations as needed.

Location Onsite:

13100 Northwest Fwy,
Suite #410
Houston, Texas 77040

Shift:

• Monday-Friday (08:30AM-05:00PM)

Compensation:

• Hourly | 40 Hours Per Week
• Paid Time Off (PTO) and Paid Holidays
• Mileage Reimbursement
• Full-Time Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, 401(k)
• Referral Bonus Program

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience providing IT support within a Home Health Care or Hospice environment?
• Are you proficient in setting up and troubleshooting hardware such as desktops, laptops, and mobile devices (including iPads)?
• Do you have hands-on experience with Active Directory, Microsoft 365 Administration, and Azure Administration?
• Are you experienced with Meraki MDM and/or Microsoft Intune for mobile device management?
• Do you have experience providing Microsoft 365 support, including troubleshooting and application integration?

Experience:

• IT: 3 years (Preferred)

Ability to Commute:

• Houston, TX 77040 (Required)

Work Location: In person