Site Manager

About the Role:
The Site Manager plays a key role in leading the daily operations of our Stamford clinic, ensuring seamless patient care, efficient workflow, and full compliance with company policies. This position blends leadership and hands-on clinical duties — balancing administrative oversight with direct patient interaction as a certified Medical Assistant.

The ideal candidate leads by example, embodying our Core Values: Patients Over Everything, Trusted Companion, Driven by Excellence, A Step Beyond, and 4 Wheel Drive.

Key Responsibilities

Operational Oversight

• Oversee daily clinic operations to maintain efficiency and quality of patient care.

• Manage facility needs, ensuring all supplies, equipment, and resources are available.

• Implement and uphold workflows that enhance productivity and patient satisfaction.

Staff Management and Development

• Lead, coach, and support Medical Assistants and front-line staff.

• Conduct staff training and ensure competency in both clinical and administrative duties.

• Foster teamwork, morale, and professional growth across the team.

Financial Management

• Monitor clinic budgets, orders, and supply usage to ensure cost-effective operations.

• Assist in meeting financial goals and optimizing resource allocation.

Patient Experience

• Ensure every patient receives compassionate, high-quality care.

• Address patient feedback and concerns promptly and professionally.

• Maintain a welcoming, organized, and compliant clinic environment.

Compliance and Quality Control

• Ensure adherence to company policies and healthcare regulations (OSHA, HIPAA, etc.).

• Conduct quality checks to verify proper procedures and documentation.

• Maintain readiness for audits and inspections.

Strategic Planning and Reporting

• Analyze scorecards and operational data to identify trends and opportunities.

• Report on clinic performance, patient volume, and staffing metrics.

• Collaborate with regional leadership to support company-wide goals.

Key Competencies

• Leadership & People Management: Inspires, motivates, and holds team accountable.

• Healthcare Knowledge: Strong understanding of urgent care or primary care operations.

• Decision-Making: Resourceful and confident in fast-paced situations.

• Communication: Professional, clear, and collaborative.

• Organization: Skilled in multitasking, prioritizing, and maintaining detailed documentation.

• Qualifications

• Certified Medical Assistant (CMA, RMA, or equivalent) — required.

• 2–4 years of clinical experience in urgent care, primary care, or similar setting.

• Prior leadership or management experience preferred.

• Proficiency with Electronic Health Records (EHR).

• Strong understanding of OSHA, HIPAA, and healthcare compliance standards.

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  Ideal Candidate

  You are compassionate, proactive, and adaptable. You thrive in a fast-paced healthcare environment, balancing leadership responsibilities with hands-on patient care. You inspire those around you while driving results through teamwork and operational excellence.

  Core Values in Action:

• 🩺 Patients Over Everything – compassionate and patient-centered.

• 🚙 4 Wheel Drive – resilient and adaptable under pressure.

• 🏆 Driven by Excellence – detailed, accountable, and performance-focused.

• 🤝 Trusted Companion – team-first leader who builds trust and respect.

• 💡 A Step Beyond – proactive, innovative problem-solver.