Oracle Business Systems Analyst

Who We Are

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

What We Do

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Are you a Oracle Business Systems Analyst looking for your next contract? If so, we want to speak to you! DTI has an immediate need for a Oracle Business Systems Analyst for a 12 Months contract.

Must work on our W2

Job Title: Oracle Business Systems Analyst

Location: Minneapolis, MN

Duration: 12 Months contract (01/05/2026 to 12/31/2026)

We are looking for 2 Oracle Cloud ERP L1 Support Analysts (Finance & SCM)

Onsite 5x/wk Minneapolis

3 years exp

It will be a client facing role at the Client office in Minneapolis.

Description

The services You will provide the client project team: As an Oracle business Systems Analyst, you will analyze business requirements and translate them into Oracle system solutions to enhance business processes and efficiency. Gather and document business requirements through interviews, workshops, and analysis of existing systems. Design and propose Oracle system solutions that align with business needs and objectives. Collaborate with stakeholders to ensure successful implementation of Oracle solutions. Conduct system testing and validation to ensure Oracle solutions meet business requirements. Provide training and support to end-users on Oracle systems and processes.

Primary Skill Required for the Role: Oracle Cloud Finance

Level Required for Primary Skill: Intermediate (3-5 years experience)

Additional Details For Role

• L1 Support Analyst — Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP. Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
• Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
• Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
• Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
• Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
• Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
• Assist with user onboarding, role provisioning requests and basic training for new/changed features.
• Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.
• Required technical skills & experience Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally).
• understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
• Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
• Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team).
• Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows.
• Knowledge of role based access control and user provisioning processes in Oracle Cloud.
• ITIL Foundation preferred; Oracle Cloud certifications or vendor training a plus. Soft skills & behaviours Strong customer service orientation; clear, calm communicator with business users.
• Good problem solving
  
  

Pay rate: $73.67/hr depending on experience

Please click on the link below for our company benefits

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DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.