What are the responsibilities and job description for the Front Desk Associate position at Dockside Guest Quarters on York Harbor?
JOB DESCRIPTION Front Desk Associate
Front Desk Associates will assist in many aspects of the daily operation of the Dockside Guest Quarters.
You will often give the first impression of the Dockside on the phone or in person, the importance of this cannot be overemphasized. Guests will look to you for help and information on a wide array of topics. Your job is to be informative, knowledgeable and make them feel comfortable and welcome.
This position is multi-faceted, including guest service, operations, and clerical duties.
Pay: Starts at $18/hr
Training: Experience is helpful but not needed. We will train you on the job. However, self-motivation, punctuality, honesty, and the ability to work with the public are required.
Partial list of duties:
Answering phones
Taking and processing room reservations
Assisting guests by answering their questions and making them feel welcome
Checking guests in and out of their rooms (some computer skills necessary)
Keeping public areas neat and tidy
Assist in preparing, serving, and cleaning up breakfast
General public relations
Laundry
Expectations:
Punctual, self motivated and honest.
Ability to work with the public and deliver superior guest service
Be able to stand for up to 4 hours at a time.
Be able to lift up to 25 lbs.
Willingness to learn your new position
Be a positive influence and support your co-workers
Learn our reservations computer system
Learn Dockside’s reservations procedures and policies
Honor work schedule agreements
Schedule
We have full or part time seasonal schedules available. Schedule will include some evenings and weekend hours. We will work with students to modify schedules during in session times.
May – November 20-35hr/week approximately
Schedule will include mixture of day, evening and weekend shifts.
(Day shift 7:00am-3pm, evening 2pm-8pm)
Please submit resume, cover letter or inquiries to info@docksidegq.comor call 207-363-2868
Job Types: Full-time, Part-time, Temporary
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- York, ME 03909: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20