What are the responsibilities and job description for the Service Technician - Marine Construction position at Dock Experts?
INDUSTRY CLASSIFICATION: MARINE
CONSTRUCTION
TITLE: SERVICE
TECHNICIAN
LOCATION: LIGHTHOUSE
POINT, FL
CORE HOURS: 8:30
a.m. – 5:00 p.m. Monday-Friday:
Flexible hours may be required to meet evening and potential weekend
appointments and events
FUNCTION: SERVICE,
REPAIR, SALES
SALARY: BASE
RATE COMMISSION. TARGET ANNUAL COMP (NO CAP): $50k-$60k
SALARY CLASSIFICATION: FULL
TIME – NON-EXEMPT – HOURLY COMMISSION & BONUSES
REPORTS TO: SALES
MANAGER
POSITION SCOPE AND ORGANIZATIONAL IMPACT
A
TDX Service & Repair Technician plays a vital role in enhancing customer
satisfaction and driving company growth through referrals by providing
high-quality service, repair, and small installation work for seawalls, docks,
and boat lifts. This role balances proactive and reactive service calls,
installs for smaller scale projects, and dock accessory sales while incentivizing developing
long-term customer relationships through sales of our annual maintenance plans, obtaining
five-star service ratings, and referring customers to our dedicated sales team
for larger projects.
ESSENTIAL JOB FUNCTIONS
Service & Repair
Sales & Customer Engagement
Payment & Administration:
Meetings: Actively
participate in weekly service meetings, training, and results review
Requirements
ESSENTIAL
JOB, EDUCATION, AND EXPERIENCE REQUIREMENTS
- Proven track record in sales, preferably
within the marine construction, in-home services, or related industries
- Strong communication and negotiation skills,
with the ability to effectively present solutions and alternatives
- Demonstrated ability to build and maintain
client relationships, and providing outstanding customer service and
follow-through
- Self-motivated, results-driven, goal
oriented, and able to work independently as well as part of a team
- Ability to thrive in a fast-paced
environment and adapt to changing market dynamics
- Active, valid driver’s license, reliable
transportation, and willingness to travel to meet with clients and attend
industry events as required
- Ability to pass examination to comply with
our drug-free workplace policy
- Coachability and willingness to learn and
adapt
- Proficient in basic technology and computer
skills/software, such as Microsoft products (Word, Excel, Outlook, PowerPoint),
Salesforce or equivalent cloud-based CRM systems and services, touch screens,
and DocuSign or equivalent
PREFERRED
EXPERIENCE & CERTIFICATIONS
- Knowledge of marine construction products,
services, and project requirements
- Familiarity with GIS mapping software
- Bilingual (English/Spanish)
EDUCATIONAL
QUALIFICATIONS
- High
school diploma or equivalent
- Associate's degree or higher in Sales,
Business, or related field preferred
Benefits
Benefits
IMMEDIATELY
- Performance and
activity-based bonus opportunities
- Paid
training opportunities, as offered
- 2
designated “Paid Time On” days for company summits, providing company
updates, recognition, individual and team development, etc.
AFTER 6O-DAY INTRODUCTORY
PERIOD
- Health insurance
(4 plan options)
- Dental insurance
- Vision insurance
- Life Insurance
- Additional
available benefits: Accident, hospital indemnity, cancer care, critical care
- Health and
Wellbeing Discount Program
- Paid holidays
- Paid sick time
AFTER 1 YEAR OF SERVICE
- Paid Vacation
- 401(k)
- 401(k) matching
Salary : $50,000 - $60,000