What are the responsibilities and job description for the Field Service Support Specialist position at DOC Maintenance LLC?
Description
Join us today at DOC Services Inc.! For over 35 years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.
Position Summary: We are seeking a detail-oriented and proactive Service Support & Scheduling team member to join our Service Department. This role is essential in ensuring the daily smooth coordination of field operations, as well as the support of technicians and district managers. The ideal candidate is organized, dependable, and able to work in a fast-paced environment with shifting priorities.
HOURS: Monday - Friday 7:00 AM–4:00 PM or 7:30 AM–4:30 PM
Essential Functions:
- Prepare and submit the team’s daily activity report each morning by 8:00 AM.
- Review, update, and close work orders to support accurate and timely service operations.
- Partner with the District Service Manager to source and schedule welders for service and project needs.
- Coordinate travel arrangements for technicians, including processing requests, updating itineraries, checking them into flights, and troubleshooting travel issues.
- Assist with arranging rental cars, lift rentals, and other equipment as needed.
- Maintain clear and consistent communication with internal departments to support smooth scheduling and workflow.
Qualifications:
- Strong organizational and multitasking skills.
- Excellent communication skills with the ability to collaborate across teams.
- Ability to prioritize tasks and adapt quickly to changing needs.
- Experience in scheduling, service coordination, or administrative support preferred (not required).
- Basic computer proficiency and comfort with internal systems and tools.
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required
- Customer service-type work experience is a plus
Benefits:
- Comprehensive benefits package including health, dental, and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
Celebrating our past, building our future—join us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
Salary : $16 - $17