What are the responsibilities and job description for the After Hours Contact Center Specialist position at DOC Maintenance LLC?
Description
For over 35 years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.
After Hours/Weekend Contact Center Specialist – Thursday-Monday (9AM- 6PM)
The Afterhours Contact Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers.
Essential Functions:
- Answer phone calls from customers and field staff; provide service excellence
- Actively promote and enhance the customer service experience in accordance with company expectations
- Enter service requests accurately in company software
- Develop a strong team relationship with Co-Workers, internal and external
- Dispatching when / if required due to an escalated emergency from customer
Qualifications:
- The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail
- Strong verbal and written communication skills, good reading comprehension
- Able to multitask and be detailed in written communication
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required
- Minimum of 1 year of experience in a customer service/call center environment
Benefits:
- Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
Salary : $16 - $19