Master Technician

Employment Type: Full Time

Location: Cleveland, Ohio

Salary Range: $20.00 – $45.00 Hourly

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

Our Mission

To be the leader in the automotive tire and service aftermarket industry in every market where we operate by providing premier service to our guests.

Position Title

Master Technician

Position Overview

Driven by Dobbs brings together Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. Founded in 1976 and 1969 respectively, our family of brands has grown into a rapidly expanding, multi-market automotive service organization.

By 2026, we will operate across eight states, with continued growth ahead. Across all locations, we provide a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair.

Our investment in training, development, safety, and team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where we live and work.

We are seeking a Master Technician to serve as a consultant for diagnostic work, vehicle repairs, and service procedures. This role provides technical expertise, leadership, and guidance to the service department, ensuring high-quality work and efficient operations.

The ideal candidate demonstrates:

• Drive and reliability
• A desire to learn
• Speed of execution
• Strong attention to detail

All contributing to the exceptional service our customers expect.

Roles and Responsibilities

• Diagnose and repair vehicles accurately, efficiently, and to a high standard.
• Perform advanced removal, replacement, and diagnostic work on systems including:
• Emission control systems
• Throttle body injection
• Computerized electrical and ignition systems
• Anti-lock brakes
• Cruise control
• Drivability concerns
• Automatic transmissions
• A/C systems
• Four-wheel drive components
• Train and mentor service department team members.
• Assist location managers with daily operations, including:
• Pricing work orders
• Requisitioning parts
• Shop organization
• Supervising service department staff
• Perform duties of all Technician roles as needed.
• Support team members during high business demand.
• Adhere to all safety regulations and procedures at all times.
• Operate diagnostic and repair equipment, including:
• Scan tools
• DSO
• Smoke machines
• Other required service tools
• Maintain personal and company-provided tools.
• Perform additional tasks as needed to ensure excellent customer service and smooth shop operations.

Success Factors

• Strong belief in safety – being safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a results-driven mindset
• Team-oriented with the ability to adapt to diverse team members
• Ability to thrive in a fast-paced, high-volume environment
• Excellent verbal and written communication skills
• Strong time management, accountability, and prioritization skills
• Organized, solution-oriented, and proactive problem solver
• Self-motivated and goal-oriented
• Strong critical thinker with high attention to detail
• Highly customer-centric with strong relationship-building skills
• Subject matter expert in:
• Automotive systems
• Advanced diagnostic and repair techniques
• Standard automotive diagnostic tools and equipment
• Ability to guide, train, and support junior technicians and service staff
• Ability to:
• Read and interpret safety rules and procedure manuals
• Write routine reports and correspondence
• Communicate effectively with customers and team members
• Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs

Work Environment

• Fast-paced automotive service setting
• Frequent exposure to varying temperatures
• Regular contact with automotive chemicals (solvents, lubricants, fluids)
• Extended periods of standing, bending, and lifting tires or equipment
• Strict adherence to safety procedures and PPE requirements
• Team-oriented environment requiring reliability and effective communication
• Strong attention to detail and commitment to quality service

Experience and Education

• Minimum 5 years of automotive repair experience
• Certified Master Technician with advanced diagnostic and repair expertise
• ASE Certifications in one or more of the following:
• Suspension & Steering
• Brakes
• Heating & Air Conditioning
• Refrigerant Recovery & Recycling
• Engine Repair
• Electrical/Electronic Systems
• Engine Performance
• Advanced Engine Performance
• Automatic Transmission/Transaxle
• Manual Drive Train & Axles
• Valid driver’s license required

Driven by Dobbs is an equal opportunity employer.

All candidates must complete a selection assessment and pre-employment screenings.