Service Manager

POSITION SUMMARY

Coordinates activities of technicians engaged with servicing and repairing cars, trucks, SUVs, crossovers and other automotive vehicles. Sells necessary automotive supplies, accessories and required repairs to the customer for their automotive vehicle. Supervises shop area to maximize profit level of the store.

ESSENTIAL FUCNTIONS OF THE JOB

• Schedules daily repair work of the back shop staff (automotive technicians, alignment technicians, and tire/lube technicians) based on availability of equipment and personnel.
• Assists in the repair, diagnoses and estimates of system(s) repair costs(s). Secures customer approval to perform repairs.
• Inspects and drives repaired vehicles to verify repairs.
• Keeps inventory of repair parts and equipment and requisitions replacements stock within guidelines of inventory control.
• Performs miscellaneous service work of job assignments, such as opening and closing store and stocking of tires.

MARGINAL FUCNTIONS OF THE JOB

• Ensures equipment is clean and working properly. Analyzes defective equipment to determine cause of trouble and performs repairs on equipment.
• Collects cash from customer for purchases and makes change, and/or charges purchases using customer’s credit card.
• Trains workers and demonstrates repair and maintenance of vehicles.
• Evaluates performance of technicians and back shop personnel.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Knowledge

• Length of training to perform at minimum levels: 1 to 2 years
• Valid driver’s license required.

Experience

• 4 years’ experience and an automotive technician.
• Working knowledge of automotive systems.
• Proficient use of tools and equipment used in the repair and service of automotive vehicle systems.

WORKING CONDITIONS

• Works 40 hours per week (overtime expected).
• Exposure to extremes in temperature due to nature and activity of business.
• Chemical exposure/contact to various solvents, lubricants and fluids used in the repair and service of automotive vehicles.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.