What are the responsibilities and job description for the Outside Parts & Service Representative position at Dobbs Peterbilt?
Description
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies -- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
**I. General Job Description**
The Outside Parts & Service Representative is responsible for developing, managing, and growing customer relationships within an assigned territory to increase Dobbs Truck Group's aftermarket parts and service business. This role promotes the full range of Dobbs Truck Group aftermarket solutions including parts, service repair, mobile service, and uptime support programs.
The Outside Parts & Service Sales Representative focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime by identifying opportunities across mixed fleets and all-makes service capabilities. Through disciplined territory management, systematic selling practices, and close collaboration with internal teams, this role helps drive sustained parts and service revenue growth.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role.
**Key Responsibilities**
**Territory Management and Customer Development**
Demonstrate strong systemati
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies -- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
**I. General Job Description**
The Outside Parts & Service Representative is responsible for developing, managing, and growing customer relationships within an assigned territory to increase Dobbs Truck Group's aftermarket parts and service business. This role promotes the full range of Dobbs Truck Group aftermarket solutions including parts, service repair, mobile service, and uptime support programs.
The Outside Parts & Service Sales Representative focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime by identifying opportunities across mixed fleets and all-makes service capabilities. Through disciplined territory management, systematic selling practices, and close collaboration with internal teams, this role helps drive sustained parts and service revenue growth.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role.
**Key Responsibilities**
**Territory Management and Customer Development**
- Develop and manage an assigned territory to grow Dobbs Truck Group's parts and service business with existing and prospective customers.
- Establish strong relationships with maintenance managers and purchasing contacts to understand operational needs and position Dobbs Truck Group as a trusted partner.
- Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement.
- Maintain accurate account records, sales activities, and opportunity tracking within company systems.
- Continuously evaluate territory potential and identify new customer opportunities to expand market penetration.
Demonstrate strong systemati