What are the responsibilities and job description for the Sr. Customer Success Account Manager position at DNV?
About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Energy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.
About The Role
DNV is seeking a Senior Customer Account Success Manager with the option to work a hybrid schedule at one of our many offices. This role would be serving Energy Systems on the Electric Grid team.
This role will be primarily based out of our Portland, OR, Corvallis, OR or Houston, TX office.
This is a critical and highly visible Customer Success role to maximize revenue retention, minimize churn, orchestrate customer win backs, promote value realization (post sales), and drive expansion. These capabilities are important as our Electric Grid business shifts our digital solutions from on premise to a recurring SaaS revenue model. Success in this role is highly dependent on the ability to work cross functionally, understand value drivers, level shift between different levels of stakeholder engagement, and own critical KPIs (ex. NRR, Churn Rate, Expansion Targets, etc.).
What we offer
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.
For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
About You
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Energy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.
About The Role
DNV is seeking a Senior Customer Account Success Manager with the option to work a hybrid schedule at one of our many offices. This role would be serving Energy Systems on the Electric Grid team.
This role will be primarily based out of our Portland, OR, Corvallis, OR or Houston, TX office.
This is a critical and highly visible Customer Success role to maximize revenue retention, minimize churn, orchestrate customer win backs, promote value realization (post sales), and drive expansion. These capabilities are important as our Electric Grid business shifts our digital solutions from on premise to a recurring SaaS revenue model. Success in this role is highly dependent on the ability to work cross functionally, understand value drivers, level shift between different levels of stakeholder engagement, and own critical KPIs (ex. NRR, Churn Rate, Expansion Targets, etc.).
What we offer
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
- Highly visible opportunity to make an impact to the top and bottom line of our Electric Grid business
- Partner closely with our largest and most strategic customers to drive mutual success
- First team member of the Account Success function within Customer Success - this role provides opportunities to shape strategies, processes, playbooks, etc.
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.
For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
About You
- 6 years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in B2B SaaS, digital solutions, or technology-enabled services
- Bachelors Degree
- Proven track record of reducing churn, driving renewals, and expanding revenue within existing accounts
- Proven ability to effectively partner cross functionally to drive growth and expansion
- Strong experience managing executive-level relationships and complex stakeholder environments
- Practical experience in utility, electrical grid, or related energy industries
- Strong written and verbal English communication skills
- We conduct pre-employment drug and background screening Preferred Experience
- Inspires and influences others with credibility and respect, effectively promoting ideas and driving alignment
- Collaborates seamlessly across global and cross-functional teams to achieve shared objectives
- Broad understanding of the North American Electric Utility market
- Experience working in a global or enterprise customer environment
- Familiarity with value engineering, ROI modeling, or outcome-based success frameworks
- Existing business network in the U.S. Energy Landscape
- Immigration-related employment benefits, for example visa sponsorship, are not available for this position*