What are the responsibilities and job description for the Key Account Manager, Cruise Center Americas position at DNV GL, USA?
The Business Development team focusing on cruise in the DNV Maritime Region Americas (M-A) covers the whole Americas, with main focus of the Miami region. Our responsibilities include profiling, marketing, business development, sales, and key account management. Our goal is to strengthen DNV's market position and drive cruise account activities in the region. This involves growth strategies, customer retention, and securing newbuilding orders. We also organize customer courses, seminars, and events.
We maintain an extensive network both within DNV and in the cruise industry. Our expertise covers ship classification, statutory matters, and advisory services. We value customer engagement, competence development, and teamwork. Currently, we're strengthening our Key Account Manager (KAM) team for cruise in Americas and the new KAM will be working closely with our Cruise Key Accounts in this area.
The Key Account Manager will report to the Head of Cruise Center, Americas, and be a member of the DNV Americas Cruise Center Team. This position will be located in our Sunrise, Florida office to service/grow the cruise client base in the Americas.
What You'll Do:
- Take responsibility for business development and sales through close dialogue with and good understanding of our Key cruise customer's needs and expectations
- Fill the role as Key Account Manager (KAM) for select cruise customers
- Secure new core class business and develop new opportunities based on identified customer needs and DNV's total portfolio of products and advisory services
- Strengthen our standing with defined cruise key customers by providing outstanding support and service
- Enhance our cruise team's image as a highly professional, creative and service-minded resource for our clients